"""
Guest asks about overnight service cutoff and morning return; no tools are available.

ROLES: user (guest catching an early flight), assistant (laundry desk clarifying cutoff and return times)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Hotel: Capital Runway Hotel (hotel_id: crh_dca_17)
Address: 2400 S Smith Blvd, Arlington, VA 22202
Timezone: America/New_York

Service Windows:
- Pickup: 07:00–22:00
- Standard return: next day by 18:00
- Overnight option: items received by 19:00 target morning return 07:30–09:00 (+35%)
- Express day: same day by 20:00 (+25%)
- Limits: 1 overnight order per room per day

user:
What’s the cutoff time for overnight laundry if I need it back early?

assistant channel=analysis:
Use overnight cutoff exactly.

assistant channel=final:
Overnight service targets a 07:30–09:00 return for items received by 19:00, with a 35% surcharge.

user:
And how many overnight orders can I place in a day?

assistant channel=analysis:
Answer with limit.

assistant channel=final:
One overnight order per room per day.

user:
The runway views are pretty cool.

assistant channel=analysis:
Chitchat acknowledgment only.

assistant channel=final:
They make the airport bustle feel close by.

user:
Can you also confirm my airline seat upgrade?

assistant channel=analysis:
Out of laundry context; use the attention flag.

assistant channel=final:
[ATTENTION] That’s beyond our laundry service context. Reviewing available resources.

