"""
Guest asks about late fee timing; we answer from policy, include small talk, and flag an out‑of‑scope waiver request.

ROLES: user (guest clarifying late fees), assistant (front desk explaining timing)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Hotel: North Pier Hotel
Policy summary:
- Lending: 1 unit per room; 24‑hour courtesy period
- After 24 hours a $20 hold may apply
- Front Desk pickup/return
Support: 24/7 desk

user:
When does the $20 hold apply exactly?

assistant channel=analysis:
Answer using the timing defined in the policy.

assistant channel=final:
After the 24‑hour courtesy period ends, a $20 hold may apply. Pickup and return are at the Front Desk.

user:
The 24/7 support is reassuring.

assistant channel=final:
We’re here any time.

user:
Could you waive the hold for me if I’m late?

assistant channel=analysis:
Waiver isn’t defined; use special flag.

assistant channel=final:
[ATTENTION] Waiver terms aren’t specified here. Reviewing available resources.

