What people say to your agents and what the agents say back. Frustration, praise, refusals, work handed back, giving up, and retries, counted from the transcripts you already have. No model reads them.
A runtime that does not write user prompts to disk cannot have a frustration rate. That reads as "not exposed", never as zero. Presets are English first.
Save a question with a schedule and a channel. The answer arrives as a message, so you read it instead of asking it. Briefs are off until you switch one on.