---
description: Boost helpdesk efficiency with Open Ticket AI, the secure, open-source,
  on-premise solution for automating support ticket classification.
features:
  - details: Easily install Open Ticket AI on your own server using Docker.
    icon:
      alt: Server Icon
      dark: https://images.weserv.nl/?url=cdn.jsdelivr.net/npm/@fortawesome/fontawesome-free@6/svgs/solid/server.svg&filt=negate&w=48
    title: Easy Installation
  - details: Thanks to its adapter-based architecture, Open Ticket AI can connect to
      virtually any helpdesk system like OTOBO, Znuny, or OTRS.
    icon:
      alt: Plug Icon
      dark: https://images.weserv.nl/?url=cdn.jsdelivr.net/npm/@fortawesome/fontawesome-free@6/svgs/solid/plug.svg&filt=negate&w=48
    title: Flexible Integration
  - details: Coordinate complex automation flows with sequential and conditional
      pipelines to handle every stage of your ticket lifecycle.
    icon:
      alt: Diagram Project Icon
      dark: https://images.weserv.nl/?url=cdn.jsdelivr.net/npm/@fortawesome/fontawesome-free@6/svgs/solid/diagram-project.svg&filt=negate&w=48
    title: Pipeline Orchestration
  - details: As a fully on-premise solution, all your data is processed locally on your
      infrastructure, ensuring maximum privacy and security.
    icon:
      alt: Lock Icon
      dark: https://images.weserv.nl/?url=cdn.jsdelivr.net/npm/@fortawesome/fontawesome-free@6/svgs/solid/lock.svg&filt=negate&w=48
    title: High Security
  - details: Open Ticket AI is free and open-source. Benefit from community-driven development
      and complete transparency.
    icon:
      alt: Open Source Icon
      dark: https://images.weserv.nl/?url=cdn.jsdelivr.net/npm/@fortawesome/fontawesome-free@6/svgs/solid/code-branch.svg&filt=negate&w=48
    title: Open Source
  - details: Customize the processing pipelines, models, and system connections through
      a simple yet powerful configuration file.
    icon:
      alt: Gear Icon
      dark: https://images.weserv.nl/?url=cdn.jsdelivr.net/npm/@fortawesome/fontawesome-free@6/svgs/solid/gear.svg&filt=negate&w=48
    title: Highly Customizable
hero:
  actions:
    - link: /en/products/overview
      text: Get Started
      theme: brand
    - link: /en/products/overview
      text: Feature Overview
      theme: alt
    - link: /en/blog/open-ticket-ai-1-2-release
      text: What's New in 1.2.0
      theme: alt
  image:
    alt: Open Ticket AI Logo
    dark: https://softoft.sirv.com/Images/atc-logo-2024-blue.png?w=120&q=80
  name: Open Ticket AI
  tagline: Automate Your Helpdesk. Securely and On-Premise.
  text: ''
layout: home
---

<LatestNews />

## Explanation Video

<YoutubeVideo
videoId="Kz5kWb8w5Bg"
title="Open Ticket AI — The Open-Source Solution for Automated Ticket Classification"
/>

<OTAIPredictionDemo api-link="products/prediction-api/overview"/>
<ClientOnly>
<AIClassificationAnimation/>
</ClientOnly>

## Build Plugins and Grow with Open Ticket AI

Open Ticket AI ships with a fully documented plugin SDK so you can extend the platform with new
integrations, automations, and AI models. Package your plugin as a standard Python project, publish
it to a public or private index, and start monetizing your expertise without waiting for an
official marketplace.

- Follow the step-by-step [Plugin Development Guide](/en/developers/plugin_development) to scaffold
  a new integration in minutes.
- Distribute plugins however you like—from private PyPI servers to commercial offerings with license
  checks—and list them on the [Plugins Overview](/en/users/plugins) to reach the community.
- Leverage our adapter architecture to connect to any helpdesk or data source while keeping the core
  platform untouched.

<ServicePackages/>

<SupportPlans/>

<ContactForm/>
