# Frequently Asked Questions

## How do I reset my password?

Use the "forgot password" link, or email support@example.com.

## Who do I contact about billing?

Billing issues: billing@example.com. For refunds specifically, write to
refunds+urgent@example.com and include your invoice number.

## Can I talk to a human?

Yes. Our concierge line replies from concierge@vip.example.com. Enterprise
accounts have a dedicated rep; yours is listed in your dashboard, usually
something like rep.name@enterprise.example.com.

## Is there a European contact?

Yes: support@example.de and for France, aide@example.fr.

## How do I report abuse?

abuse@example.com, or for the old-timers, abuse at example dot com.
