{% extends "aa_bb/base.html" %}
{% load i18n %}

{% block details %}
<div class="card mb-4">
    <div class="card-header">
        <h3 class="card-title">{% translate "Ticket" %} #{{ ticket.ticket_id }} - {{ ticket.get_reason_display }}</h3>
    </div>
    <div class="card-body">
        <div class="row">
            <div class="col-md-4 mb-4">
                <div class="card">
                    <div class="card-body">
                        <dl>
                            <dt>{% translate "Status" %}</dt>
                            <dd>
                                {% if ticket.is_exception %}
                                    <span class="badge bg-info">{% translate "Exception" %}</span>
                                {% elif ticket.is_resolved %}
                                    <span class="badge bg-success">{% translate "Resolved" %}</span>
                                {% else %}
                                    <span class="badge bg-warning text-dark">{% translate "Open" %}</span>
                                {% endif %}
                            </dd>
                            {% if ticket.is_exception and ticket.exception_reason %}
                            <dt>{% translate "Exception Reason" %}</dt>
                            <dd>{{ ticket.exception_reason }}</dd>
                            {% endif %}
                            <dt>{% translate "User" %}</dt>
                            <dd>
                                {% if ticket.user %}
                                    {{ ticket.user.profile.main_character.character_name|default:ticket.user.username }}
                                {% else %}
                                    {% translate "Unknown User" %}
                                {% endif %}
                            </dd>
                            <dt>{% translate "Reason" %}</dt>
                            <dd>{{ ticket.get_reason_display }}</dd>
                            <dt>{% translate "Created At" %}</dt>
                            <dd>{{ ticket.created_at|date:"Y-m-d H:i" }}</dd>
                        </dl>
                        {% if ticket.is_exception %}
                            <form action="{% url 'aa_bb:ticket_clear_exception' ticket.pk %}" method="post" class="mb-2">
                                {% csrf_token %}
                                <button type="submit" class="btn btn-primary w-100">
                                    {% translate "Clear Exception Status" %}
                                </button>
                            </form>
                            <form action="{% url 'aa_bb:ticket_resolve' ticket.pk %}" method="post">
                                {% csrf_token %}
                                <button type="submit" class="btn btn-success w-100">
                                    {% translate "Mark as Resolved" %}
                                </button>
                            </form>
                        {% elif not ticket.is_resolved %}
                            <form action="{% url 'aa_bb:ticket_mark_exception' ticket.pk %}" method="post" class="mb-2">
                                {% csrf_token %}
                                <div class="mb-2">
                                    <input type="text" name="reason" class="form-control form-control-sm" placeholder="{% translate 'Exception reason (optional)' %}">
                                </div>
                                <button type="submit" class="btn btn-info w-100">
                                    {% translate "Mark as Exception" %}
                                </button>
                            </form>
                            <form action="{% url 'aa_bb:ticket_resolve' ticket.pk %}" method="post">
                                {% csrf_token %}
                                <button type="submit" class="btn btn-success w-100">
                                    {% translate "Mark as Resolved" %}
                                </button>
                            </form>
                        {% else %}
                            <form action="{% url 'aa_bb:ticket_reopen' ticket.pk %}" method="post">
                                {% csrf_token %}
                                <button type="submit" class="btn btn-warning w-100">
                                    {% translate "Reopen Ticket" %}
                                </button>
                            </form>
                        {% endif %}
                    </div>
                </div>
            </div>
            <div class="col-md-8">
                <h4>{% translate "Comments" %}</h4>
                <div class="list-group mb-3">
                    {% for comment in comments %}
                    <div class="list-group-item">
                        <div class="d-flex w-100 justify-content-between">
                            <h5 class="mb-1">
                                {% if comment.user %}
                                    {{ comment.user.profile.main_character.character_name|default:comment.user.username }}
                                {% else %}
                                    {% translate "Unknown User" %}
                                {% endif %}
                            </h5>
                            <small>{{ comment.created_at|date:"Y-m-d H:i" }}</small>
                        </div>
                        <p class="mb-1 text-break">{{ comment.comment|linebreaksbr }}</p>
                    </div>
                    {% empty %}
                    <p class="text-muted">{% translate "No comments yet." %}</p>
                    {% endfor %}
                </div>

                <div class="card">
                    <div class="card-body">
                        <form action="{% url 'aa_bb:ticket_add_comment' ticket.pk %}" method="post">
                            {% csrf_token %}
                            <div class="mb-3">
                                <label for="comment" class="form-label">{% translate "Add a comment" %}</label>
                                <textarea id="comment" name="comment" class="form-control" rows="3" required></textarea>
                            </div>
                            <div class="text-end">
                                <button type="submit" class="btn btn-primary">
                                    {% translate "Post Comment" %}
                                </button>
                            </div>
                        </form>
                    </div>
                </div>
            </div>
        </div>
        <div class="mt-4">
            <a href="{% url 'aa_bb:ticket_list' %}" class="btn btn-secondary">
                {% translate "Back to List" %}
            </a>
        </div>
    </div>
</div>
{% endblock %}