Standard Service Terms and Provisioning Guidelines

1. Service Provisioning:
Standard cloud instances and software licenses are provisioned automatically within 15 minutes of order confirmation.

2. Physical Hardware Delivery:
Hardware shipments are dispatched via certified couriers with tracking numbers provided immediately upon dispatch.

3. Order Cancellations:
Subscription orders may be cancelled free of charge prior to activation. Hardware dispatches may be cancelled before shipment handover.

4. Service Level Commitments:
All enterprise tier subscriptions include a 99.9% uptime service level agreement with 24/7 technical monitoring.
