Standard Enterprise Return and Refund Policy

1. Return Window:
- Digital subscriptions and software licenses: Eligible for cancellation or full refund within 14 days of purchase if unactivated.
- Hardware appliances and server accessories: Eligible for return within 30 days of delivery if unopened, undamaged, and with the original packaging intact.

2. Damaged or Malfunctioning Items:
If you receive a defective or damaged product, please upload diagnostic logs through the customer portal under "Account > Support Tickets". A full replacement or refund will be processed immediately.

3. Refund Processing:
Refunds are credited back to the original payment method within 3 to 5 business days, or instantly to your Account Credit Balance upon request.

4. Non-Returnable Items:
Custom enterprise software builds, consumed API usage credits, and clearance items cannot be returned once activated or provisioned.
