Metadata-Version: 2.1
Name: odoo-addon-helpdesk_mgmt_assign_method
Version: 16.0.1.0.0.2
Summary: Helpdesk Assign Method
Home-page: https://github.com/OCA/helpdesk
Author: Escodoo,Odoo Community Association (OCA)
Author-email: support@odoo-community.org
License: AGPL-3
Classifier: Programming Language :: Python
Classifier: Framework :: Odoo
Classifier: Framework :: Odoo :: 16.0
Classifier: License :: OSI Approved :: GNU Affero General Public License v3
Requires-Python: >=3.10
Requires-Dist: odoo-addon-helpdesk-mgmt<16.1dev,>=16.0dev
Requires-Dist: odoo<16.1dev,>=16.0a

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   :alt: Odoo Community Association

===========================
Helpdesk Mgmt Assign Method
===========================

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This module adds advanced ticket assignment methods to Odoo Helpdesk teams.  
You can configure each team to assign tickets manually, randomly, balanced (least open tickets), or sequentially (round-robin).  
Automatic assignment only works if users are assigned to the team.  
The responsible user is set automatically when creating or updating tickets, improving workflow and team efficiency.

**Table of contents**

.. contents::
   :local:

Usage
=====

1. Go to *Helpdesk > Teams* and select or create a team.
2. In the team form, choose the **Assignment Method**: Manual, Randomly, Balanced, or Sequential.
3. Add users to the team (required for automatic assignment).
4. Save the team.

When creating a new ticket (from Kanban or form view):

- Select the team for the ticket.
- The responsible user will be automatically assigned based on the team's assignment method:
    - **Manual**: No automatic assignment; you must select the user manually.
    - **Randomly**: The ticket is assigned to a team member in a fair random order.
    - **Balanced**: The ticket is assigned to the user with the fewest open tickets.
    - **Sequential**: The ticket is assigned in round-robin order among team members.

Note:
- If no users are assigned to the team, only the manual method is available.
- Changing the team on a ticket will re-trigger the assignment logic.

Bug Tracker
===========

Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us to smash it by providing a detailed and welcomed
`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_assign_method%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.

Do not contact contributors directly about support or help with technical issues.

Credits
=======

Authors
~~~~~~~

* Escodoo

Contributors
~~~~~~~~~~~~

* `Escodoo <https://www.escodoo.com.br>`_:

  * Marcel Savegnago <marcel.savegnago@escodoo.com.br>
  * Kaynnan Lemes <kaynnan.lemes@escodoo.com.br>

Maintainers
~~~~~~~~~~~

This module is maintained by the OCA.

.. image:: https://odoo-community.org/logo.png
   :alt: Odoo Community Association
   :target: https://odoo-community.org

OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.

This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_assign_method>`_ project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
