From:
To:

Subject: Account cancellation processed – Seeking your feedback for improvement

Hi [Customer First Name],

Thanks for getting in touch regarding your contract. We’re sorry you didn’t have a good experience.

I’ve gone ahead and canceled your account and initiated a refund. The amount should hit your bank account within [number of days] days.

If you don’t mind, can you tell us what went wrong? We can use the insights to improve our product. Any feedback would be greatly appreciated.

Once again, apologies for the inconvenience this negative experience has caused.

Sincerely,

[Your First Name]