Metadata-Version: 2.4
Name: odoo-addon-helpdesk_somconnexio
Version: 16.0.1.1.6
Summary: Odoo Helpdesk customizations for Som Connexió
Home-page: https://gitlab.com/somitcoop/erp-research/odoo-helpdesk
Author: Som It Cooperatiu SCCL, Som Connexió SCCL
License: AGPL-3
Classifier: Programming Language :: Python
Classifier: Framework :: Odoo
Classifier: Framework :: Odoo :: 16.0
Classifier: License :: OSI Approved :: GNU Affero General Public License v3
Requires-Python: >=3.10
Requires-Dist: odoo-addon-helpdesk_mgmt_rating<16.1dev,>=16.0dev
Requires-Dist: odoo-addon-helpdesk_mgmt_stage_validation<16.1dev,>=16.0dev
Requires-Dist: odoo-addon-helpdesk_ticket_contract_contract<16.1dev,>=16.0dev
Requires-Dist: odoo-addon-helpdesk_ticket_mail_message<16.1dev,>=16.0dev
Requires-Dist: odoo-addon-helpdesk_ticket_priority_filter<16.1dev,>=16.0dev
Requires-Dist: odoo<16.1dev,>=16.0a
Dynamic: author
Dynamic: classifier
Dynamic: description
Dynamic: home-page
Dynamic: license
Dynamic: requires-dist
Dynamic: requires-python
Dynamic: summary

##################################
 Helpdesk Ticketing - SomConnexio
##################################

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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
   :alt: Beta
   :target: https://odoo-community.org/page/development-status

.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
   :alt: License: AGPL-3
   :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html

.. |badge3| image:: https://img.shields.io/badge/gitlab-coopdevs%2Fodoo--somconnexio-lightgray.png?logo=gitlab
   :alt: coopdevs/som-connexio/odoo-somconnexio
   :target: https://git.coopdevs.org/coopdevs/som-connexio/odoo-somconnexio

|badge1| |badge2| |badge3|

This module supports the Helpdesk Ticketing project with SomConnexio
customizations.

Incoming emails are converted into helpdesk tickets, which can be linked
to contracts or partners, divided into teams, assigned to users,
prioritized, and tracked through various stages until resolution. Email
communication is integrated, allowing users to respond to tickets
directly from the system.

**Table of contents**

.. contents::
   :local:

***************
 Configuration
***************

To configure the Helpdesk Ticketing system, follow these steps:

#. Navigate to the "Tickets" menu.
#. Configure the necessary settings for ticket management, including
   teams, categories and subcategories, stages and tags.
#. Set up email integration to allow incoming emails to be converted
   into tickets.

*******
 Usage
*******

Manage tickets by categorizing, assigning, and tracking them through
their lifecycle. Use the integrated email functionality to communicate
with customers directly from the ticketing system.

**************
 Contributors
**************

-  ``Som IT SCCL <https://somit.coop/>``

   -  Álvaro García alvaro.garcia@somit.coop
   -  Juan Manuel Regalado juanmanuel.regalado@somit.coop
