"""
Guest reports frayed bathroom phone coil cord; log safety note and arrange temporary replacement handset.

ROLES: user (guest noticing frayed cord), assistant (front desk coordinating replacement)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[
  {"name":"log_safety_issue","description":"Log a minor safety issue for engineering.","parameters":{"type":"object","additionalProperties":false,"properties":{"room_number":{"type":"string"},"issue":{"type":"string"}},"required":["room_number","issue"]},"strict":true},
  {"name":"schedule_engineering_visit","description":"Schedule an engineering visit.","parameters":{"type":"object","additionalProperties":false,"properties":{"room_number":{"type":"string"},"window_minutes":{"type":"integer","minimum":10}},"required":["room_number","window_minutes"]},"strict":true}
]
```
"""

system:
Cathedral View Boutique (hotel_id: cvb_charleston)
Address: 15 Arch Alley, Charleston, SC 29401
Timezone: America/New_York

Safety Protocol:
- Frayed cords in wet areas must be replaced within 24 hours.
- Temporary replacement handset can be installed in 10 minutes.
- Visit windows: 20–40 minutes based on floor routing.
- Engineering hours: 08:00–20:00; emergency on-call overnight.
- Housekeeping reports cross-check safety logs daily at 09:00.

user:
Hi, the bathroom phone cord in 305 looks frayed. It still works but seems unsafe.

assistant channel=analysis:
Log the safety issue and schedule engineering within 24 hours—offer sooner if available.

assistant channel=commentary to=tool.log_safety_issue:
{"room_number":"305","issue":"bathroom_phone_coil_cord_frayed"}

tool.log_safety_issue channel=commentary to=assistant:
{"logged":true,"ref":"SAFE-CVB-8821"}

assistant channel=commentary to=tool.schedule_engineering_visit:
{"room_number":"305","window_minutes":30}

tool.schedule_engineering_visit channel=commentary to=assistant:
{"ticket_id":"ENG-CVB-305-5527","visit_window_minutes":30,"eta_minutes":22}

assistant channel=final:
Thanks for pointing that out. I’ve logged it (ref SAFE-CVB-8821) and scheduled engineering—ETA about 22 minutes to swap the handset.

user:
Appreciate the quick help! The brick lanes here are charming.

assistant channel=analysis:
Small talk reply.

assistant channel=final:
Hope you enjoy your strolls this evening.

user:
Could you comp tonight’s parking because of this inconvenience?

assistant channel=analysis:
Comping parking isn’t covered here; flag it.

assistant channel=final:
[ATTENTION] I’ll review parking charges with the duty manager.
