"""
Guest asks for a multitool opener to their suite and inquires about delivery hours and sanitation; arrange in-room delivery.

ROLES: user (suite guest), assistant (in-room dining support)
CHANNELS: analysis, commentary, final.
TOOLS:
```json
[
  {
    "name": "list_bar_kits",
    "description": "Show available opener types and included accessories.",
    "parameters": {"type":"object","additionalProperties":false}
  },
  {
    "name": "schedule_tool_drop",
    "description": "Schedule a tool drop to a room.",
    "parameters": {
      "type":"object","additionalProperties":false,
      "properties": {"room":"string","item":"string","window":"string"},
      "required":["room","item"]
    }
  }
]
```
"""

system:
Skyline Urban Retreat (hotel_id: sur_nyc_14)
Address: 455 West 38th St, New York, NY 10018
Timezone: America/New_York
Setting: Contemporary city hotel near Hudson Yards

Opener Catalog:
- Multitool opener: corkscrew + cap lifter + foil knife
- Compact cap lifter: matte black
- Wall-mount opener: for event spaces only

Delivery Hours:
- In-room tool delivery: 09:00–22:00
- Typical ETA: 10–18 minutes

Sanitation:
- All tools disinfected, air-dried, and sealed in kraft pouch
- Optional cotton bar towel included on request

Borrowing Terms:
- No deposit; unreturned items billed at replacement cost
- Limit 1 opener per room unless suite category

Contact:
- Guestline ext. 0; In-Room Dining ext. 55

Reference (YAML):
```yaml
delivery_hours: "09:00-22:00"
typical_eta: "10-18_min"
sanitation: "sealed_kraft_pouch"
loan_limit_standard: 1
loan_limit_suite: 2
```

user:
Hi—could I have a multitool opener sent to room 1821? Also, are deliveries still running now?

assistant channel=analysis:
Confirm hours from system; list catalog; then schedule drop.

assistant channel=commentary to=tool.list_bar_kits:
{}

tool.list_bar_kits channel=commentary to=assistant:
{"kits":["Multitool opener","Compact cap lifter"],"notes":"sealed kraft pouch"}

assistant channel=final:
Yes—tool deliveries run 09:00–22:00 with a typical 10–18 minute ETA. We have a multitool opener sealed in a kraft pouch. I’ll arrange it to 1821 now.

assistant channel=commentary to=tool.schedule_tool_drop:
{"room":"1821","item":"Multitool opener","window":"next_available"}

tool.schedule_tool_drop channel=commentary to=assistant:
{"ref":"TOOL-SUR-1821-091","eta_minutes":12,"included":["multitool","cotton_bar_towel"]}

assistant channel=final:
All set—ref TOOL-SUR-1821-091. Arrival in about 12 minutes with the multitool and a cotton bar towel.

user:
Thanks! Your lobby art is stunning.

assistant channel=analysis:
Light small talk.

assistant channel=final:
Appreciate it—the collection was curated to echo the skyline.

user:
Could you also loan us a cocktail shaker?

assistant channel=analysis:
Shaker isn’t listed in system. Mark as attention.

assistant channel=final:
[ATTENTION] Noted on the cocktail shaker—reviewing availability beyond the listed kits.
