"""
Guest reports a small spill on the room carpet and asks about spot cleaning; confirm options, schedule service, and set expectations.

ROLES: user (guest with minor carpet spill), assistant (housekeeping dispatcher for spot cleaning)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[
  {
    "name": "assess_carpet_spill",
    "description": "Record spill details to determine suitable spot-clean method.",
    "parameters": {
      "type": "object",
      "additionalProperties": false,
      "properties": {
        "room_number": { "type": "string" },
        "spill_type": { "type": "string", "enum": ["coffee", "tea", "juice", "wine", "water", "other"] },
        "area_size_cm": { "type": "integer", "minimum": 1 },
        "time_since_minutes": { "type": "integer", "minimum": 0 }
      },
      "required": ["room_number", "spill_type", "area_size_cm", "time_since_minutes"]
    },
    "strict": true
  },
  {
    "name": "check_spot_cleaning_slots",
    "description": "Get next available housekeeping slots for carpet spot cleaning.",
    "parameters": {
      "type": "object",
      "additionalProperties": false,
      "properties": {
        "room_number": { "type": "string" },
        "urgency": { "type": "string", "enum": ["standard", "expedite"] }
      },
      "required": ["room_number", "urgency"]
    },
    "strict": true
  },
  {
    "name": "dispatch_spot_cleaning",
    "description": "Dispatch housekeeping for carpet spot cleaning with selected method.",
    "parameters": {
      "type": "object",
      "additionalProperties": false,
      "properties": {
        "room_number": { "type": "string" },
        "method": { "type": "string", "enum": ["water_blottie", "enzymatic_pre_treat", "oxidizing_agent_low","steam_edge"] },
        "appointment_time": { "type": "string" }
      },
      "required": ["room_number", "method"]
    },
    "strict": true
  }
]
```
"""

system:
Maple & Slate City Hotel (hotel_id: msch_chi_03)
Address: 220 W Superior St, Chicago, IL 60654
Timezone: America/Chicago

Carpet Specs:
- Guest floors: solution-dyed nylon loop pile, low-VOC backing
- Spot-clean compatible methods: water blottie (fresh spills), enzymatic pre-treat (food/organic), oxidizing agent low (coffee/tea/wine), steam edge (final pass)

Housekeeping Coverage:
- Daily 07:00–22:00; Expedite queue 07:00–21:30
- Typical response times: standard 30–60 min; expedite 10–20 min

Noise Considerations:
- Spot-clean uses portable quiet units; steam edge is brief and below 55 dB
- For guests resting, we avoid prolonged runs after 21:30

Design Notes:
- Lobby includes terrazzo floors with copper inlays and a maple wall

user:
Hi—I've spilled a bit of coffee on the carpet in room 1112, about the size of a small plate. It happened maybe 10 minutes ago. Can someone help clean it?

assistant channel=analysis:
Capture spill details, then check cleaning slots. Prefer oxidizing agent low for coffee if needed.

assistant channel=commentary to=tool.assess_carpet_spill:
{"room_number":"1112","spill_type":"coffee","area_size_cm":20,"time_since_minutes":10}

tool.assess_carpet_spill channel=commentary to=assistant:
{"room_number":"1112","spill":"coffee","area_size_cm":20,"recommended_method":"oxidizing_agent_low","pre_step":"water_blottie_if_damp"}

assistant channel=commentary to=tool.check_spot_cleaning_slots:
{"room_number":"1112","urgency":"expedite"}

tool.check_spot_cleaning_slots channel=commentary to=assistant:
{"next_slots":[{"time":"within_15_min"},{"time":"in_30_min"}],"team":"floor_11_team_b"}

assistant channel=final:
Thanks for the details. I can send our Floor 11 Team B within 15 minutes with an oxidizing agent (low strength) and a quick water blottie pre-step. Does that timing work for room 1112?

user:
Yes, within 15 minutes is perfect—thank you. Will it be noisy? I'm on a call shortly.

assistant channel=analysis:
Use system noise facts to reassure. Then dispatch the service with the within_15_min slot.

assistant channel=final:
The process is quiet; the brief steam edge stays below 55 dB. I’ll confirm your expedite slot now.

assistant channel=commentary to=tool.dispatch_spot_cleaning:
{"room_number":"1112","method":"oxidizing_agent_low","appointment_time":"within_15_min"}

tool.dispatch_spot_cleaning channel=commentary to=assistant:
{"ticket_id":"SC-1112-5521","assigned_team":"floor_11_team_b","eta_minutes":12,"steps":["water_blottie","oxidizing_agent_low","steam_edge_brief"]}

assistant channel=final:
All set—ticket SC-1112-5521 is confirmed. Team B will arrive in about 12 minutes and perform water blottie, low-strength oxidizing treatment, then a brief steam edge. Let us know if you prefer we return after your call.

user:
By the way, your lobby materials look great. Is that real terrazzo?

assistant channel=analysis:
Respond with design note as small talk; no tools required.

assistant channel=final:
Yes—the lobby features terrazzo with copper inlays and a maple wall. Glad you noticed!

user:
Could you also arrange a late-night carpet shampoo for a deeper clean?

assistant channel=analysis:
Deep shampoo outside scope of defined tools and after-hours policy; use special flag.

assistant channel=final:
[ATTENTION] Thanks for the request. Reviewing available resources.

