"""
Guest asks for a replacement spill-proof cup lid; confirm availability and timing.

ROLES: user (parent), assistant (family services)
CHANNELS: analysis, commentary, final.
TOOLS:
```json
[
  {"name":"check_lid_stock","description":"Check stock for spill-cup lids.","parameters":{"type":"object","additionalProperties":false}},
  {"name":"deliver_lid","description":"Deliver replacement lid to room.","parameters":{"type":"object","additionalProperties":false,"properties":{"room":"string"},"required":["room"]}}
]
```
"""

system:
Harbor Lights Inn (hotel_id: hli_bal_09)
Address: 2000 Light St, Baltimore, MD 21230
Timezone: America/New_York

Replacement Parts:
- Spill-cup lids (small)
- Soft-tip spoon heads

Delivery Window:
- 10–18 minutes typical

Policy:
- Loan program; no charge for lid replacements

Hygiene:
- New lids supplied sealed

Contact:
- Family services ext. 88

user:
Our toddler chewed the spill-cup lid—can we get a replacement to room 340?

assistant channel=analysis:
Check stock and deliver.

assistant channel=commentary to=tool.check_lid_stock:
{}

tool.check_lid_stock channel=commentary to=assistant:
{"spill_cup_lids_small":12}

assistant channel=final:
Yes—we have small spill-cup lids in stock. I’ll send one to room 340; typical delivery is 10–18 minutes.

assistant channel=commentary to=tool.deliver_lid:
{"room":"340"}

tool.deliver_lid channel=commentary to=assistant:
{"ticket":"HLI-340-774","eta_minutes":11}

assistant channel=final:
Confirmed—ticket HLI-340-774. Arrival in about 11 minutes.

user:
Thanks—the lighthouse mural is cute!

assistant channel=analysis:
Small talk.

assistant channel=final:
We’re glad you like it—it’s a nod to the harbor.

user:
Do you have children’s bedtime storybooks to borrow?

assistant channel=analysis:
Not listed; attention.

assistant channel=final:
[ATTENTION] I’ll check on bedtime storybooks beyond the tableware program.
