"""
Guest requests soothing scalp mask for occasional itch.

ROLES: user (scalp care), assistant (amenities concierge)
CHANNELS: analysis, commentary, final.
TOOLS:
```json
[
  {"name":"get_hair_care_products","description":"Retrieve available premium hair care products including conditioners.","parameters":{"type":"object","additionalProperties":false,"properties":{"hair_type":{"type":"string","enum":["dry","oily","normal","curly","colored","damaged","all"]},"product_type":{"type":"string","enum":["conditioner","deep_treatment","leave_in","all_conditioning"]}},"required":[]},"strict":true},
  {"name":"check_ingredient_allergies","description":"Check if products contain specific ingredients for allergy-sensitive guests.","parameters":{"type":"object","additionalProperties":false,"properties":{"product_sku":{"type":"string"},"allergens_to_avoid":{"type":"array","items":{"type":"string","enum":["sulfates","parabens","fragrance","coconut","tree_nuts","gluten"]}}},"required":["product_sku","allergens_to_avoid"]},"strict":true},
  {"name":"deliver_hair_care_amenities","description":"Arrange delivery of hair care products to guest room.","parameters":{"type":"object","additionalProperties":false,"properties":{"room_number":{"type":"string"},"products":{"type":"array","items":{"type":"object","properties":{"sku":{"type":"string"},"size":{"type":"string","enum":["travel_50ml","standard_200ml","luxury_400ml"]}},"required":["sku","size"],"additionalProperties":false}},"delivery_preference":{"type":"string","enum":["immediate","evening_turndown","morning_service"]}},"required":["room_number","products","delivery_preference"]},"strict":true}
]
```
"""

system:
Highland Springs Retreat (hotel_id: hsr_edinburgh)
Address: 12 Calton Hill, Edinburgh, UK
Timezone: Europe/London

Scalp Comfort Line:
- Soothing mask with colloidal oatmeal

SKUs:
- COND_SCALP_SOOTHE: Scalp Soothing Mask

user:
Do you have something to calm an itchy scalp?

assistant channel=analysis:
Offer soothing mask and verify allergens.

assistant channel=commentary to=tool.get_hair_care_products:
{"hair_type":"normal","product_type":"deep_treatment"}

tool.get_hair_care_products channel=commentary to=assistant:
{"products":[{"sku":"COND_SCALP_SOOTHE","name":"Scalp Soothing Mask"}]}

assistant channel=commentary to=tool.check_ingredient_allergies:
{"product_sku":"COND_SCALP_SOOTHE","allergens_to_avoid":["fragrance","parabens"]}

tool.check_ingredient_allergies channel=commentary to=assistant:
{"product_sku":"COND_SCALP_SOOTHE","safe_for_allergies":true,"ingredient_check":{"fragrance":false,"parabens":false}}

assistant channel=final:
Yes—Scalp Soothing Mask is fragrance‑ and paraben‑free. Size and room number?

user:
Room 606; 50ml. Also, do you have umbrella rentals?

assistant channel=analysis:
Arrange delivery; umbrella rental beyond scope -> [ATTENTION].

assistant channel=commentary to=tool.deliver_hair_care_amenities:
{"room_number":"606","products":[{"sku":"COND_SCALP_SOOTHE","size":"travel_50ml"}],"delivery_preference":"immediate"}

tool.deliver_hair_care_amenities channel=commentary to=assistant:
{"delivery_id":"HSR-606-SS-05","eta_minutes":10}

assistant channel=final:
[ATTENTION] Delivery HSR-606-SS-05 in ~10 minutes. I’ll check umbrella options separately.

