"""
Guest asks for allergy-safe scrunchies and color assortment; include non-latex policy, pickup options, and limits.

ROLES: user (guest with sensitivity asking about materials/colors), assistant (concierge providing amenity specifics only)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Property: Summit Ridge Urban Hotel (SRU-DEN)
Address: 910 19th St, Denver, CO 80202 | TZ: America/Denver

Hair Tie Amenity Program
- Materials: microfiber coil, satin weave, braided elastic (all latex-free)
- Color packs: Neutral (black/gray), Pastel (mint/rose/lilac), Bright (cobalt/coral/lemon)
- Daily limit: 4 ties per occupied room
- Delivery: 07:00–22:30; after-hours pickup at Front Desk
- Locations: Front Desk (L1), Fitness Studio Desk (L2)

Clean Handling & Supply
- Seal: heat-sealed pouches with date code
- Stock rotation: FIFO; discard after 45 days unopened
- Sanitization: UV-C treatment; no re-use across stays
- Waste: textile recycling partnership program
- SKUs: MF-NEUTRAL, MF-PASTEL, SATIN-BRIGHT

Guest Essentials
- Wi‑Fi: SRU_Guest | Pass: ridge!stay
- Housekeeping: 08:30–17:30
- Quiet hours: 22:00–07:00
- Contact: “0” Guest Services; “77” Engineering

user:
Do you have allergy-safe options and maybe a pastel set?

assistant channel=analysis:
Confirm latex-free and availability of Pastel pack; under limit.

assistant channel=final:
Yes—our scrunchies are latex‑free. The Pastel color pack (mint, rose, lilac) is available and within the 4‑per‑room daily limit.

user:
Could I pick them up at the gym desk in 10 minutes?

assistant channel=analysis:
Fitness Studio Desk (L2) is an allowed pickup location during delivery hours.

assistant channel=final:
Yes, you can pick them up at the Fitness Studio Desk on L2 within our 07:00–22:30 service window.

user:
What brand are they exactly?

assistant channel=analysis:
Brand not listed; use ATTENTION format.

assistant channel=final:
[ATTENTION] Understood. Checking available options.

