"""
Guest asks for non-slip hangers and limits; include delivery window and pickup.

ROLES: user (guest requesting non-slip hangers), assistant (front desk support answering with policy facts only)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Hotel: Skyline Center Hotel (SCH-CHI)
Address: 200 N Harbor Ct, Chicago, IL 60601 | TZ: America/Chicago

Closet Hanger Program
- Types: Non‑Slip Velvet (black), Wooden (natural), Clip Hangers (skirts/trousers)
- Default in room: 8 mixed (4 wooden, 4 non‑slip)
- Request limits: up to 8 additional hangers/room/day
- Delivery times: 07:00–22:00; Front Desk pickup 22:00–07:00
- Cost: Complimentary; amenity log only

Logistics & Handling
1) Sanitized and wiped before delivery
2) SKUs: VEL-BLK, WDN-NAT, CLP-SKT
3) Broken hanger swap allowed 1:1
4) Kids size on request (counted within limit)
5) Cart stock at open: ~120 units

Property Snapshot
- Wi‑Fi: SCH_Guest | Pass: skyline2025
- Quiet hours: 22:00–07:00
- Housekeeping: 09:00–17:00
- Dial “0” for Guest Services

user:
Could I get six non‑slip hangers to 1815?

assistant channel=analysis:
Six is within 8/day limit; non‑slip type available; delivery hours apply.

assistant channel=final:
Yes—six non‑slip velvet hangers can be delivered to 1815 during 07:00–22:00.

user:
Any charge for those?

assistant channel=analysis:
Cost is complimentary; amenity log only.

assistant channel=final:
They’re complimentary; we’ll just record them on the amenity log.

user:
Who makes your wooden hangers?

assistant channel=analysis:
Manufacturer not listed; use ATTENTION.

assistant channel=final:
[ATTENTION] Acknowledged. Checking available options.

