"""
Guest needs urgent ice bucket replacement before an event; include machine info, chat, and [ATTENTION].

ROLES: user (guest 2006), assistant (amenities coordinator)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```
[
  {"name":"get_in_room_item_location","description":"Standard location for item.","parameters":{"type":"object","additionalProperties":false,"properties":{"item":{"type":"string"}},"required":["item"]},"strict":true},
  {"name":"request_amenity_delivery","description":"Deliver replacement item.","parameters":{"type":"object","additionalProperties":false,"properties":{"room_number":{"type":"string"},"amenity_name":{"type":"string"},"quantity":{"type":"integer"},"priority":{"type":"string","enum":["normal","urgent"]}},"required":["room_number","amenity_name","quantity","priority"]},"strict":true}
]
```
"""

system:
Cityline Atrium (hotel_id: cla_tor)
Address: 440 Bay St, Toronto, ON M5H 2Y4, Canada
Timezone: America/Toronto
Placement:
- Ice bucket: minibar drawer, right side
Service: Urgent runs supported 10:00–22:00
SLA: urgent 8–12 min
Ice Machine Notes:
- Machines: floors 12, 18, 24, 30
- Signage in elevator lobby
Contact: Service x12

user:
I need an ice bucket urgently in 2006—ours is cracked.

assistant channel=analysis:
Arrange urgent replacement.

assistant channel=commentary to=tool.request_amenity_delivery:
{"room_number":"2006","amenity_name":"ice bucket","quantity":1,"priority":"urgent"}

tool.request_amenity_delivery channel=commentary to=assistant:
{"accepted":true,"eta_minutes":9,"ticket":"CLA-ICE-2006-U1"}

assistant channel=final:
On it—an ice bucket is headed to 2006 with an ETA of about 9 minutes. Ref CLA-ICE-2006-U1.

user:
Is there an ice machine on 20?

assistant channel=final:
Machines are on floors 12, 18, 24, and 30; none on 20.

user:
The atrium looks beautiful at night.

assistant channel=final:
It’s especially bright under the glass roof after dark.

user:
Do you have metal tongs instead of plastic?

assistant channel=final:
[ATTENTION] I’ll confirm the tongs material options.

