"""
Guest asks location and requests normal replacement with lid; include chat and [ATTENTION].

ROLES: user (guest 512), assistant (guest services)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```
[
  {"name":"get_in_room_item_location","description":"Standard location for item.","parameters":{"type":"object","additionalProperties":false,"properties":{"item":{"type":"string"}},"required":["item"]},"strict":true},
  {"name":"request_amenity_delivery","description":"Deliver replacement item with note.","parameters":{"type":"object","additionalProperties":false,"properties":{"room_number":{"type":"string"},"amenity_name":{"type":"string"},"quantity":{"type":"integer"},"priority":{"type":"string","enum":["normal","urgent"]},"note":{"type":"string"}},"required":["room_number","amenity_name","quantity","priority"]},"strict":true}
]
```
"""

system:
Garden Row Hotel (hotel_id: grh_ldn)
Address: 21 Bloomsbury Way, London WC1A 2
Timezone: Europe/London
Placement Guide:
- Ice bucket: minibar cabinet, upper right compartment
- Lid and tongs included together
SLA: normal 15–25 min; urgent 8–12 min
Ice Machine: lower ground by vending
Contact: Reception 0
Notes list:
1) Replace lid if missing
2) Wrap with protective sleeve
3) Confirm tongs in place

user:
Where is the ice bucket in 512? And ours doesn’t have a lid—can you replace it?

assistant channel=analysis:
Provide location and arrange normal replacement with note to include lid.

assistant channel=commentary to=tool.get_in_room_item_location:
{"item":"ice bucket"}

tool.get_in_room_item_location channel=commentary to=assistant:
{"item":"ice bucket","location":"minibar cabinet, upper right compartment","notes":"lid and tongs packaged together"}

assistant channel=commentary to=tool.request_amenity_delivery:
{"room_number":"512","amenity_name":"ice bucket","quantity":1,"priority":"normal","note":"include lid"}

tool.request_amenity_delivery channel=commentary to=assistant:
{"ok":true,"eta_minutes":21,"ref":"GRH-ICE-512-03"}

assistant channel=final:
You’ll find it in the minibar cabinet’s upper right compartment. I’ve arranged a replacement with the lid included for 512—ETA about 21 minutes. Ref GRH-ICE-512-03.

user:
The courtyard looks peaceful this afternoon.

assistant channel=final:
It’s a quiet spot away from the street.

user:
Do you sanitize buckets between uses with any specific method?

assistant channel=final:
[ATTENTION] I’ll check on the sanitization method.

