"""
Guest requests crushed ice; quick small talk and asks SLA.

ROLES: user (guest in room 405 requesting crushed ice), assistant (concierge arranging delivery and quoting SLA)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```
[
  {
    "name": "request_amenity_delivery",
    "description": "Request an amenity delivery to a room.",
    "parameters": {
      "type": "object",
      "additionalProperties": false,
      "properties": {
        "room_number": {"type": "string"},
        "amenity_name": {"type": "string"},
        "quantity": {"type": "integer", "minimum": 1},
        "priority": {"type": "string", "enum": ["normal", "urgent"]},
        "note": {"type": "string"}
      },
      "required": ["room_number", "amenity_name", "quantity", "priority"]
    },
    "strict": true
  }
]
```
"""

system:
Property: Lumen Arcade — Atrium Tower
Room: 405 (Superior Queen)
Ice: Cubed or crushed on request; default 1 bucket; cap 2 per hour
Hours: 06:45–22:45 normal; 22:45–00:30 urgent limited
SLA floors 1–6: 8–14 minutes
Staging: AT-4 pantry; use Service Lift S1
Lines: Front 0; Services 7820; HK 7821

user:
Could you send one bucket of crushed ice to 405?

assistant channel=analysis:
Place a normal delivery for one bucket of crushed ice to room 405 with staging note.

assistant channel=commentary to=tool.request_amenity_delivery:
{"room_number":"405","amenity_name":"crushed ice (bucket)","quantity":1,"priority":"normal","note":"Dispatch from AT-4 pantry via S1"}

tool.request_amenity_delivery channel=commentary to=assistant:
{"request_id":"ICE-405-4412","eta_minutes":9}

assistant channel=final:
All set—one bucket of crushed ice is on the way to room 405 with an ETA of about 9 minutes.

user:
Thank you. Busy afternoon?

assistant channel=final:
A steady pace—just let me know what you need.

user:
What’s your usual timeframe for this floor?

assistant channel=final:
For floors 1–6, normal deliveries are about 8–14 minutes.

user:
Is the crusher brand Scotsman?

assistant channel=final:
[ATTENTION] Compiling available data.
