"""
Guest requests extra ice for champagne cooling; includes small talk and SLA query.

ROLES: user (guest in room 2612 requesting extra ice for an ice bath), assistant (services arranging multiple buckets and quoting SLA)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```
[
  {
    "name": "request_amenity_delivery",
    "description": "Schedule amenity delivery",
    "parameters": {
      "type": "object",
      "additionalProperties": false,
      "properties": {
        "room_number": {"type": "string"},
        "amenity_name": {"type": "string"},
        "quantity": {"type": "integer", "minimum": 1},
        "priority": {"type": "string", "enum": ["normal", "urgent"]},
        "note": {"type": "string"}
      },
      "required": ["room_number", "amenity_name", "quantity", "priority"]
    },
    "strict": true
  }
]
```
"""

system:
Resort: Marina Promenade — South Tower
Room: 2612 (Grand Suite)
Ice: Up to 3 buckets per run for beverage cooling
Hours: 07:15–23:00 normal; 23:00–00:45 urgent
SLA floors 25–28: 14–20 minutes
Dispatch: ST-26 pantry; Service Lift S5 after 22:00
Lines: 0 | 7840 | 7841

user:
Could I get 3 buckets of ice to 2612 for chilling champagne?

assistant channel=analysis:
Place normal-priority delivery for 3 buckets to room 2612 with note for beverage cooling.

assistant channel=commentary to=tool.request_amenity_delivery:
{"room_number":"2612","amenity_name":"ice (bucket)","quantity":3,"priority":"normal","note":"Beverage cooling requested; dispatch from ST-26"}

tool.request_amenity_delivery channel=commentary to=assistant:
{"request_id":"ICE-2612-2218","eta_minutes":17}

assistant channel=final:
Confirmed—3 buckets of ice are scheduled for room 2612 with an ETA of about 17 minutes.

user:
Perfect, thanks. Busy night?

assistant channel=final:
We’re moving right along—just say if you need anything else.

user:
What’s the normal timeframe for 25–28?

assistant channel=final:
Normal deliveries to floors 25–28 run about 14–20 minutes.

user:
Are the buckets stainless steel?

assistant channel=final:
[ATTENTION] Analyzing the situation.

