"""
Guest asks about chef’s knives; policy clarification with chit-chat and one out-of-scope query.

ROLES: user (guest wanting to cook in-suite), assistant (guest services explaining restricted cutlery policy; no tools)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Hotel: Meridian Galleria — West Tower
Suite: 2003 (Grand Deluxe)
Policy: only fruit knives may be loaned; chef’s knives, serrated knives, and cleavers are not provided
Use constraints: in-room use only; no public areas; return on checkout or pickup
Hours: 06:45–23:00
Accessories: protective sheath, safety card, optional small cutting board
Sanitation: heat and chemical sanitization; lot logged daily
Logistics: pickup at concierge or in-room handoff available
Extra info:
- Edge replacement cycle every 50 uses
- Sheath color coding indicates sanitation lot
- Runners carry cut-resistant gloves for handling
- Typical ETA floors 18–22: 12–18 minutes
- Knife count limited to maintain safety stock

user:
Do you have a chef’s knife for my suite kitchen?

assistant channel=analysis:
Chef’s knives are not provided; clarify fruit knife availability.

assistant channel=final:
We do not provide chef’s knives. The loan program covers fruit knives only, with a sheath and an optional small cutting board for in-room use.

user:
No worries. The elevator music is catchy.

assistant channel=analysis:
Give a light small-talk response.

assistant channel=final:
It does set a relaxed pace between floors.

user:
Can I pick it up at the concierge instead of delivery?

assistant channel=analysis:
System indicates concierge pickup is allowed.

assistant channel=final:
Yes—concierge pickup is available during 06:45–23:00 if you prefer.

user:
What sharpening angle do you maintain?

assistant channel=analysis:
Sharpening angle is not in system; use attention flag.

assistant channel=final:
[ATTENTION] Checking available options.

