"""
Guest requests cuticle nipper and softening oil for dry hands after flights.
Provide cuticle tools, oil, and delivery ETA.

ROLES: user (frequent flyer with dry cuticles), assistant (guest services providing cuticle care tools)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[
  {"name":"check_grooming_supplies","description":"Check cuticle care tools and oils.","parameters":{"type":"object","properties":{"tool_type":{"type":"string","enum":["cuticle_tools"]},"quality_level":{"type":"string","enum":["premium"]}},"required":["tool_type"]},"strict":true},
  {"name":"deliver_grooming_tools","description":"Deliver cuticle tools and oils.","parameters":{"type":"object","properties":{"room_number":{"type":"string"},"tools_requested":{"type":"array","items":{"type":"object","properties":{"tool_name":{"type":"string"},"quality":{"type":"string"},"quantity":{"type":"integer"}}}},"delivery_priority":{"type":"string","enum":["standard","urgent"]}},"required":["room_number","tools_requested"]},"strict":true}
]
```
"""

system:
Hotel: Golden Dunes Beach Resort (hotel_id: gdb_goa_61)
Address: Candolim Beach Rd, Goa 403515, India
Timezone: Asia/Kolkata

Cuticle Care:
- Precision cuticle nippers; rounded tips
- Dual‑end pushers; stainless
- Softening oil (unscented); travel vial
- Healing balm; shea + vitamin E
- UV‑C sanitized tools; sealed

Service Window:
- Delivery 10 AM–11 PM; urgent available
- Typical ETA 9–13 minutes for Beach Wing
- Complimentary for guests
- Microfiber towel included
- Tool swap if uncomfortable

user:
Hello, room B217. Do you have cuticle nippers and some softening oil?

assistant channel=analysis:
Check cuticle tools and oil; arrange delivery to B217.

assistant channel=commentary to=tool.check_grooming_supplies:
{"tool_type":"cuticle_tools","quality_level":"premium"}

tool.check_grooming_supplies channel=commentary to=assistant:
{"available_tools":["cuticle_nipper_precision","cuticle_pusher_dual"],"oils":["softening_oil_unscented"],"sanitized":"UV-C"}

assistant channel=commentary to=tool.deliver_grooming_tools:
{"room_number":"B217","tools_requested":[{"tool_name":"cuticle_nipper_precision","quality":"premium","quantity":1},{"tool_name":"softening_oil_unscented","quality":"premium","quantity":1}],"delivery_priority":"standard"}

tool.deliver_grooming_tools channel=commentary to=assistant:
{"service_id":"GDB-GOA-CT-11","eta":"11 minutes","staff":"Anika","items":["cuticle_nipper_precision","softening_oil_unscented","microfiber_towel"],"sealed":true}

assistant channel=final:
Yes—cuticle nippers and unscented softening oil are on the way to B217 in about 11 minutes, sealed and UV‑C sanitized.

user:
Is there a balm included?

assistant channel=analysis:
Answer from Cuticle Care list.

assistant channel=final:
Yes—our healing balm (shea + vitamin E) is available on request; I can include it with your set.

user:
Any seafood shacks you recommend?

assistant channel=analysis:
Out of scope; ATTENTION.

assistant channel=final:
[ATTENTION] Reviewing available resources.

