"""
Guest inquires about cooling gel pillows due to warm room and sensitive skin.
Provide inventory check, delivery, and allergy-friendly details.

ROLES: user (warm sleeper with sensitive skin), assistant (sleep concierge managing cooling options)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[
  {"name":"check_pillow_inventory","description":"Check cooling pillow models and availability.","parameters":{"type":"object","properties":{"pillow_type":{"type":"string","enum":["cooling_gel","latex","down_alternative"]},"size":{"type":"string","enum":["standard","queen","king"]},"firmness":{"type":"string","enum":["soft","medium","firm"]}},"required":["pillow_type"]},"strict":true},
  {"name":"deliver_sleep_amenities","description":"Deliver pillows with selected cases and protectors.","parameters":{"type":"object","properties":{"room_number":{"type":"string"},"pillow_model":{"type":"string"},"case":{"type":"string"},"protector":{"type":"string"},"timing":{"type":"string","enum":["immediate","during_turndown"]}},"required":["room_number","pillow_model"]},"strict":true}
]
```
"""

system:
Hotel: Urban Tranquil Suites (hotel_id: uts_tyo_03)
Address: 2-11-7 Shinjuku, Shinjuku City, Tokyo 160-0022, Japan
Timezone: Asia/Tokyo

Cooling Sleep Program:
- Phase-change gel pillows (medium/firm) in standard/queen/king
- Breathable bamboo-viscose cases; hypoallergenic knit options
- Airflow gussets for heat dissipation; moisture-wicking protectors
- Skin-sensitive textiles (dermatologist tested), fragrance-free laundry
- Quiet HVAC night mode preset and humidity balance

Service Details:
- Same-floor delivery within 10–15 minutes
- Turndown swap: we remove originals and bag for later
- Complimentary for Premier floors; otherwise complimentary upon request
- Sanitization: detergent-free rinse; UV inspection lamp for stains
- Recycling: retired cores sent to cushion upcycling partners

user:
Hi! Room 2113 here. Do you have any cooling gel pillows in queen size?

assistant channel=analysis:
Check cooling gel queen availability; ensure hypoallergenic case.

assistant channel=commentary to=tool.check_pillow_inventory:
{"pillow_type":"cooling_gel","size":"queen","firmness":"medium"}

tool.check_pillow_inventory channel=commentary to=assistant:
{"available":true,"models":["pc_gel_medium_queen","pc_gel_firm_queen"],"stock":22,"case_options":["bamboo","hypoallergenic_knit"],"protector":"moisture_wicking"}

assistant channel=final:
Yes—queen-size cooling gel pillows are available in medium or firm. Would you like the bamboo case or the hypoallergenic knit, and should I include a moisture‑wicking protector?

user:
Go with medium and the hypoallergenic knit, please.

assistant channel=analysis:
Arrange immediate delivery with requested model and case.

assistant channel=commentary to=tool.deliver_sleep_amenities:
{"room_number":"2113","pillow_model":"pc_gel_medium_queen","case":"hypoallergenic_knit","protector":"moisture_wicking","timing":"immediate"}

tool.deliver_sleep_amenities channel=commentary to=assistant:
{"sent":true,"eta_minutes":10,"runner":"Aya","items":["pc_gel_medium_queen","hypoallergenic_knit_case","moisture_wicking_protector"],"swap_originals":true}

assistant channel=final:
Done—Aya will arrive in about 10 minutes with a medium cooling gel queen pillow, hypoallergenic knit case, and moisture‑wicking protector. We’ll swap out the originals for you.

user:
Is the program complimentary on my floor?

assistant channel=analysis:
Answer from system Service Details.

assistant channel=final:
Yes—Premier floors receive this complimentary, and requests like yours are also complimentary upon request.

user:
Any late-night ramen nearby you’d recommend?

assistant channel=analysis:
Out of scope; use ATTENTION.

assistant channel=final:
[ATTENTION] Searching for more information.

