"""
Guest requests Bordeaux-style red wine glasses; asks about delivery time, fee, and extras like a corkscrew and ice bucket; includes small talk and an out-of-scope ask.

ROLES: user (Wine lover settling in.), assistant (Room service operator.)
CHANNELS: analysis, commentary, final
TOOLS:
```json
[
  {
    "name": "order_room_service_item",
    "description": "Order an item from room service.",
    "parameters": {
      "type": "object",
      "properties": {
        "room_number": {"type": "string"},
        "item_name": {"type": "string"},
        "quantity": {"type": "integer"}
      },
      "required": ["room_number", "item_name", "quantity"]
    }
  }
]
```
"""

system:
Property: Crimson Oak Winery Lodge
Glassware Inventory: Bordeaux red, Burgundy red, universal stem, flute
Room Service Hours: 12:00–23:00 for glassware
Delivery ETA: 10–15 minutes
Fees: Glassware delivery is complimentary; breakage billed at cost
Extras on Request: Corkscrew, ice bucket, polishing cloth
Contact: Dial Room Service at 0

user:
Hi—room 1702. Could we get two Bordeaux red glasses?

assistant channel=analysis:
Within hours; Bordeaux glasses available; fee is complimentary; deliver with tool.

assistant channel=commentary to=tool.order_room_service_item:
{"room_number": "1702", "item_name": "bordeaux_red_glass", "quantity": 2}

tool.order_room_service_item channel=commentary to=assistant:
{"status": "success", "message": "Two Bordeaux glasses dispatched to 1702. ETA 10–15 min."}

assistant channel=final:
All set—two Bordeaux red glasses are on their way. Delivery is complimentary and should arrive in 10–15 minutes.

user:
Could you add a corkscrew and an ice bucket?

assistant channel=final:
Yes—we offer those on request. I can send both along with the glasses.

user:
How’s your evening going?

assistant channel=final:
Lovely—thanks for asking. Enjoy your pour.

user:
[ATTENTION] Can you recommend a vineyard tour for tomorrow?

assistant channel=final:
I don’t have external tour recommendations in my system. I can provide the glassware and extras listed above.

