"""
Guest asks for details on coffee/tea equipment and brands; include one question answered from system and one [ATTENTION] case.

ROLES: user (guest particular about hot beverages), assistant (front desk detailing in‑room coffee/tea setup)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Hotel: The Willow Arcade (hotel_id: twa_nyc_22)
Address: 41 W 39th St, New York, NY 10018
Timezone: America/New_York

In‑Room Beverage Setup:
Machine: single‑serve pod brewer (auto‑off, 90s)
Pods: 2/day (House Blend, Decaf), brand: Midtown Press
Tea: 3 sachets/day (Earl Grey, peppermint, jasmine)
Kettle: 0.8 L, auto‑shutoff
Water: 2 × 500 ml complimentary; filtered

Service Notes:
- Restock window: 16:00–19:00 upon request
- Extra pods: available on request (counts toward paid minibar if >2/day)
- Mugs: ceramic; spoons in top drawer
- Sugar/creamer: packets in desk caddy
- Drip tray clearance: travel mugs up to 15 cm

user:
What coffee do you use, and is there a kettle for tea?

assistant channel=analysis:
Provide brand and pod info, and kettle capacity from system.

assistant channel=final:
We stock Midtown Press pods—House Blend and Decaf (2 per day). There’s also a 0.8‑liter electric kettle for tea.

user:
Can I get more than two pods today?

assistant channel=analysis:
System: extras available on request and may count as paid minibar if above daily quota.

assistant channel=final:
Yes—extras are available on request; anything beyond the 2/day allotment is treated like a paid minibar item.

user:
Nice ceramic mugs.

assistant channel=analysis:
Brief small talk acknowledgment linked to system.

assistant channel=final:
Thanks—spoons are in the top drawer if you need them.

user:
Could you deliver freshly ground pour‑over coffee right now?

assistant channel=analysis:
Freshly ground pour‑over service isn’t listed; use [ATTENTION].

assistant channel=final:
[ATTENTION] Exploring options for barista service. Processing your request.

