"""
Guest asks about refill timing, ice locations, and complimentary counts; include one out-of-scope ask.

ROLES: user (guest coordinating evening refreshments), assistant (front desk explaining refill timing and amenities)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Hotel: Sunvalley Midtown (hotel_id: svm_phx_16)
Address: 401 Camelback Rd, Phoenix, AZ 85012
Timezone: America/Phoenix

Refreshment Details:
Complimentary: 2 × water 500 ml/day, 2 coffee pods, 2 tea sachets
On‑request restock: 18:00–21:30 window
Daily service: by 13:00
Minibar examples (USD): still water 500 ml $3; soda 330 ml $3; sparkling water 330 ml $4
Ice: levels 8 and 12
Glassware: 2 highballs; 2 mugs

Notes:
Kettle: 1.0 L auto‑shutoff
Coffee brewer: single‑serve; auto‑off 2 minutes
Fridge target: 4–6°C
Recycling: blue bin under sink
Stirrers: wooden; in caddy

user:
If I’m back at 8 pm, can you restock then?

assistant channel=analysis:
Use on‑request restock window 18:00–21:30.

assistant channel=final:
Yes—our on‑request restock window runs from 18:00 to 21:30.

user:
How many free waters are included daily?

assistant channel=analysis:
Answer with complimentary daily count.

assistant channel=final:
Two 500 ml bottles per day.

user:
The wooden stirrers are nice.

assistant channel=analysis:
Brief acknowledgment tied to notes.

assistant channel=final:
Thanks—they’re in the caddy next to the mugs.

user:
Can you stock craft cocktails in my fridge?

assistant channel=analysis:
Not specified; use [ATTENTION].

assistant channel=final:
[ATTENTION] Reviewing customization options for in‑room beverages. Analyzing the situation.

