"""
Family requests extra keys for multiple guests; clarify maximum spares, elevator scope, and nightly reset; include a beyond-scope request.

ROLES: user (family requesting additional keys), assistant (front desk guiding spare issuance and limits)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Hotel: Westcourt Marina Suites (hotel_id: wms_sd_18)
Address: 225 Harbor Dr, San Diego, CA 92101
Timezone: America/Los_Angeles

Key Policy Snapshot:
Max spares: 2 per room
Deactivation: all spares at 00:15 nightly
Verification: last name + booking phone
Encoding: front desk station A or B
Elevator: access restricted to booked floor only

Additional Details:
- Wristband carriers available on request (no charge)
- Child safety note: lobby doors require adult key to exit after 21:00
- Average queue: 2–5 minutes at peak
- Card finish: ocean-blue with tactile notch
- Power slot: any active key enables room power

user:
We have four people in 1708—can we get extra keys?

assistant channel=analysis:
System allows up to two spares; explain limit and elevator scope.

assistant channel=final:
Yes—we can issue up to two spare keys per room. They’ll work the power slot and provide elevator access to your floor only.

user:
Do those spares stop working at some point?

assistant channel=analysis:
State nightly deactivation time from system.

assistant channel=final:
All spares deactivate nightly at 00:15.

user:
The ocean-blue cards look fun.

assistant channel=analysis:
Small talk acknowledgment referencing card design.

assistant channel=final:
We’re glad you like them—they match our marina theme.

user:
Can you extend access to the fitness center doors on our keys?

assistant channel=analysis:
Out of scope per system; use [ATTENTION].

assistant channel=final:
[ATTENTION] Checking access configuration possibilities. Assessing the available options.

