"""
Guest with very dry skin requests moisturizing shaving cream and balm; verify products and deliver.

ROLES: user (guest with dry skin), assistant (spa front desk)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[
  {
    "name": "check_grooming_products",
    "description": "Check availability of specialized grooming and shaving products.",
    "parameters": {
      "type": "object",
      "additionalProperties": false,
      "properties": {
        "product_type": { "type": "string", "enum": ["shaving_gel", "shaving_cream", "aftershave", "complete_kit"] },
        "skin_type": { "type": "string", "enum": ["sensitive", "normal", "dry", "oily", "combination"] },
        "brand_preference": { "type": "string", "enum": ["luxury", "organic", "hypoallergenic", "standard", "any"] }
      },
      "required": ["product_type", "skin_type"]
    },
    "strict": true
  },
  {
    "name": "deliver_grooming_amenities",
    "description": "Deliver selected grooming products to guest room.",
    "parameters": {
      "type": "object",
      "additionalProperties": false,
      "properties": {
        "room_number": { "type": "string" },
        "products": { "type": "array", "items": { "type": "string" } },
        "delivery_window": { "type": "string", "enum": ["immediate", "within_hour", "evening_service"] },
        "include_instructions": { "type": "boolean" }
      },
      "required": ["room_number", "products", "delivery_window"]
    },
    "strict": true
  }
]
```
"""

system:
Hotel: Marina Bay Retreat Singapore (hotel_id: mbr_sin_08)
Address: 10 Bayfront Ave, Singapore 018956
Timezone: Asia/Singapore

Moisturizing Line:
- Cream: shea butter + glycerin rich lather
- Balm: ceramide + aloe repair
- Optional oil: squalane pre-shave
- Sizes: 150 ml cream, 100 ml balm
- Hypoallergenic option available on request

Service & Policy:
- Delivery: 10–20 minutes, 08:00–22:00
- Evening drop: 21:00–23:00 (limited)
- Complimentary: one substitution for dryness concerns per stay
- Contact: Spa Connect ext 88
- Storage: climate-controlled amenity vault

user:
Hi, I have very dry skin. Could I get your moisturizing shaving cream and the ceramide balm to room 4211?

assistant channel=analysis:
Check shaving_cream for dry; then deliver cream + balm to 4211 immediately with instructions.

assistant channel=commentary to=tool.check_grooming_products:
{"product_type":"shaving_cream","skin_type":"dry","brand_preference":"any"}

tool.check_grooming_products channel=commentary to=assistant:
{"available":true,"recommended_products":["MoistureRich_Cream_150ml","Ceramide_Aloe_Balm_100ml"],"hypo_option":true}

assistant channel=analysis:
Schedule immediate delivery.

assistant channel=commentary to=tool.deliver_grooming_amenities:
{"room_number":"4211","products":["MoistureRich_Cream_150ml","Ceramide_Aloe_Balm_100ml"],"delivery_window":"immediate","include_instructions":true}

tool.deliver_grooming_amenities channel=commentary to=assistant:
{"delivery_scheduled":true,"arrival_time":"13_minutes","instructions":"hydrating_routine_card"}

assistant channel=final:
Yes—we have a shea + glycerin moisturizing cream and a ceramide + aloe balm. They’ll reach 4211 in about 13 minutes with a hydrating routine card.

user:
Do you offer a complimentary substitution for dryness?

assistant channel=analysis:
System policy: one substitution for dryness concerns per stay.

assistant channel=final:
Yes—one complimentary substitution is available per stay for dryness concerns.

user:
Lovely view from the pool.

assistant channel=analysis:
Chit-chat.

assistant channel=final:
It’s a guest favorite—enjoy!

user:
Any chance to book a Gardens by the Bay ticket?

assistant channel=analysis:
Beyond grooming scope; attention flag.

assistant channel=final:
[ATTENTION] I can look into ticket options and timing and report back.
