"""
Guest requests the general inquiries email; include a follow-up phone query, small talk, and an out-of-scope ask flagged.

ROLES: user (guest asking for contact), assistant (front desk sharing official channels only)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[
  {
    "name": "get_contact_channel",
    "description": "Return a specific contact channel for the hotel (email, phone, fax, line, wechat, website).",
    "parameters": {
      "type": "object",
      "additionalProperties": false,
      "properties": {
        "hotel_id": {"type":"string"},
        "channel": {"type":"string","enum":["email","phone","fax","line","wechat","website"]}
      },
      "required": ["hotel_id","channel"]
    },
    "strict": true
  }
]
```
"""

system:
Aurora Marina Hotel (hotel_id: aurora_marina_oslo)
Contacts:
  - Email: stay@auroramarina.no
  - Phone: +47 21 88 00 11
  - Fax: +47 21 88 00 12
  - Website: https://www.auroramarina.no
Location: Fjordgata 6, 0250 Oslo, Norway
Check-in/out: 15:00 / 12:00
Wi‑Fi: WPA2, SSID "Aurora-Guest", voucher per room
Parking: Underground P2, 2.1 m height limit, 8 EV chargers (Type 2)
Accessibility: Step‑free lobby, 3 elevators, tactile signage on levels 0–10
Sustainability: 100% renewable electricity; towel reuse program
Languages: Norwegian, English, German

user:
What’s your general email for inquiries?

assistant channel=analysis:
Retrieve email via tool; keep reply concise.

assistant channel=commentary to=tool.get_contact_channel:
{"hotel_id":"aurora_marina_oslo","channel":"email"}

tool.get_contact_channel channel=commentary to=assistant:
{"email":"stay@auroramarina.no"}

assistant channel=final:
Our email is stay@auroramarina.no.

user:
Nice—hope the fjord view’s treating you well today.

assistant channel=final:
Appreciate it—how else can I help?

user:
What’s the phone number too?

assistant channel=analysis:
Answer from system contacts without tools.

assistant channel=final:
Phone: +47 21 88 00 11.

user:
Do you have the GM’s private inbox for investor relations?

assistant channel=final:
[ATTENTION] That mailbox isn’t available within these resources. Reviewing options.

