"""
Loyalty program member inquires about star rating for points redemption; includes member benefits discussion and ATTENTION case.

ROLES: user (loyalty program member), assistant (guest services with loyalty program information)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[
  {
    "name": "get_hotel_classification",
    "description": "Return hotel star rating and classification details.",
    "parameters": {
      "type": "object",
      "additionalProperties": false,
      "properties": {
        "hotel_id": {"type":"string"},
        "classification_type": {"type":"string","enum":["star_rating","diamond_rating","luxury_level"]}
      },
      "required": ["hotel_id","classification_type"]
    },
    "strict": true
  }
]
```
"""

system:
Grand Meridian Portside (hotel_id: grand_meridian_portside)
Classification details:
  STAR_RATING=5 stars
  DIAMOND_RATING=AAA Five Diamond
  LUXURY_LEVEL=Ultra-luxury
  CERTIFICATION_BODY=Forbes Travel Guide
  AWARD_YEAR=2024
  RENEWAL_STATUS=Current
  QUALITY_STANDARDS=International luxury hospitality standards
  SERVICE_LEVEL=Personalized butler service, 24/7 concierge
  AMENITIES_RATING=Premium facilities, Michelin-starred dining
  LOCATION_ADVANTAGE=Prime waterfront location, private beach access
  GUEST_EXPERIENCE=Exceptional service, exclusive experiences
  SUSTAINABILITY=Eco-luxury practices, ocean conservation partnerships

user:
I'm considering redeeming my loyalty points here. What's your hotel's star rating?

assistant channel=analysis:
Loyalty member is evaluating the property for points redemption and needs the star rating. I'll get the classification using the hotel classification tool.

assistant channel=commentary to=tool.get_hotel_classification:
{"hotel_id":"grand_meridian_portside","classification_type":"star_rating"}

tool.get_hotel_classification channel=commentary to=assistant:
{"star_rating":"5 stars","certification_body":"Forbes Travel Guide","award_year":"2024"}

assistant channel=final:
Grand Meridian Portside is a 5-star luxury hotel, certified by Forbes Travel Guide in 2024. Your loyalty points will provide excellent value at our ultra-luxury property.

user:
Perfect! The 5-star rating makes this an excellent use of my points.

assistant channel=final:
Absolutely! As a loyalty member, you'll also enjoy our exclusive amenities and personalized service.

user:
Excellent! Do you have the loyalty program's point redemption rates and tier benefits comparison?

assistant channel=final:
[ATTENTION] Loyalty program rates and tier comparison data aren't available in the provided resources. Reviewing available program information.
