"""
Guest asks about tea refills; we answer from system’s general notes, include small talk, and flag an out‑of‑scope wholesale tea purchase request.

ROLES: user (guest curious about refills), assistant (lounge concierge clarifying service policy at a high level)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Orchid Lounge — Service
Core:
- Afternoon Tea 13:00–17:00
- Dietary options on request
- Access: Level 2, step‑free; cloakroom adjacent
Note: Standard service includes tea top‑ups during seating

user:
Do you offer tea refills during the seating?

assistant channel=analysis:
Answer from system note about standard service.

assistant channel=final:
Yes—standard service includes tea top‑ups during your seating (13:00–17:00).

user:
Nice to hear.

assistant channel=final:
Happy it works for you.

user:
Can I buy your tea leaves in bulk to take home?

assistant channel=analysis:
Wholesale isn’t described; use special flag.

assistant channel=final:
[ATTENTION] Bulk tea sales aren’t specified here. Reviewing available resources.

