"""
Guest requests a room change to a higher floor and away from elevators; surface available alternatives via tool and restate policy. Include small talk and a background handoff for a fee waiver request.

ROLES: user (guest asking to change rooms), assistant (front desk checking availability and summarizing policy)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[
  {
    "name": "find_alternative_rooms",
    "description": "List available alternative rooms for a current reservation based on preferences.",
    "parameters": {
      "type": "object",
      "additionalProperties": false,
      "properties": {
        "reservation_id": {"type":"string"},
        "preferences": {"type":"object","additionalProperties":false,"properties":{"high_floor":{"type":"boolean"},"away_from_elevator":{"type":"boolean"}}}
      },
      "required": ["reservation_id","preferences"]
    },
    "strict": true
  }
]
```
"""

system:
Parkline West Hotel — Front Desk
Room move policy: Complimentary within same category when available; upgrades may incur rate differences
Quiet-zone floors: 18–22
Elevator banks: East and West; corner rooms typically farthest from lifts

user:
Could I move to a higher floor, preferably away from the elevators?

assistant channel=analysis:
Retrieve alternatives for the reservation and highlight any quiet-zone options.

assistant channel=commentary to=tool.find_alternative_rooms:
{"reservation_id":"PLW-77821","preferences":{"high_floor":true,"away_from_elevator":true}}

tool.find_alternative_rooms channel=commentary to=assistant:
{"alternatives":[{"room_id":"2208","category":"Deluxe King","floor":22,"near_elevator":false},{"room_id":"1902","category":"Deluxe King","floor":19,"near_elevator":false}]}

assistant channel=final:
I can offer Deluxe King 2208 on floor 22 and 1902 on floor 19; both are away from the elevators. Moves within the same category are complimentary when available; upgrades may carry a rate difference. Would you like either of these?

user:
Thanks—appreciate the help. How’s your day?

assistant channel=final:
Happy to fine‑tune your stay at Parkline West.

user:
Could you waive any upgrade fees if I switch to a suite?

assistant channel=final:
[ATTENTION] Fee adjustments aren’t available through the provided resources. Examining the possibilities.
