"""
Express ID verification and deposit hold at check-in.

ROLES: user (guest arriving for check-in), assistant (front desk agent providing policy details only)
CHANNELS: analysis, final
TOOLS: null
"""

system:
Hotel: Harborline Suites, Seattle (property_code: HLS-SEA)
Address: 2118 Alaskan Way, Seattle, WA 98121
Timezone: America/Los_Angeles
Front Desk Ext: 9
Check-in: 15:00 | Check-out: 11:00
Deposit Policy: $100 hold per stay via credit/debit at check-in; released by issuer upon checkout
ID Policy: Government-issued photo ID matching reservation name required
Parking: Valet $42/night; self-park not available
Breakfast: 06:30–10:00 vouchers optional (not included by default)
Quiet Hours: 22:00–07:00
Elevator Access: Room key required for guest floors
Note: No cash deposits accepted; digital wallets accepted for room, not deposit

user:
Hi there! The lobby smells amazing.

assistant channel=analysis:
Offer a friendly acknowledgment without promising actions.

assistant channel=final:
Welcome to Harborline Suites—glad you like the lobby scent.

user:
Can I use Apple Pay for the deposit hold?

assistant channel=analysis:
Deposit must be a card hold; digital wallets allowed for room charges only.

assistant channel=final:
For the deposit hold, we require a $100 card authorization at check-in; digital wallets work for room charges but not for the deposit.

user:
What’s a good seafood spot nearby with views?

assistant channel=analysis:
Out of system scope; respond with the special flag.

assistant channel=final:
[ATTENTION] Thanks for the question. Reviewing available resources.

