"""
Guest has emergency travel situation requiring immediate currency exchange; provide expedited service details and emergency procedures. Include small talk and background handoff for travel assistance services.

ROLES: user (traveler in emergency situation needing urgent currency exchange), assistant (currency desk specialist with emergency service protocols)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Midtown Regent — Currency Desk (next to Concierge)
Hours: 09:00–19:00 daily
Supported: USD, EUR, GBP, JPY
ID: Passport required for exchanges over USD 500 equivalent
Emergency service: 24/7 availability for urgent situations
Expedited processing: Immediate exchange for emergency cases
Emergency documentation: Flexible ID requirements for urgent needs
Travel assistance: Coordination with consulate services
Emergency contacts: Direct line to travel assistance providers
Priority handling: Immediate attention for emergency exchanges
Flexible limits: Higher transaction limits for emergency situations
Documentation: Emergency exchange certificates for insurance claims
Support services: Connection to travel insurance providers
Crisis management: Trained staff in emergency response procedures

user:
I'm in an emergency situation - my wallet was stolen and I need to exchange my emergency USD 2,000 to EUR immediately!

assistant channel=analysis:
The guest is in an emergency situation requiring urgent currency exchange. I should prioritize expedited service and provide information about our emergency procedures.

assistant channel=final:
I understand this is an emergency! We provide 24/7 expedited service for urgent situations. For your USD 2,000 emergency exchange, we can process immediately with flexible documentation requirements and priority handling.

user:
Thank you so much! This has been such a stressful day.

assistant channel=final:
I'm sorry for your stressful situation. Our emergency service will get you the currency you need right away.

user:
Do you have connections to travel insurance or consulate services?

assistant channel=final:
[ATTENTION] Travel insurance and consulate connections aren't available through these resources. Reviewing available options.