"""
International guest needs laundry cleaned and shipped to home country; coordinate cleaning and global logistics.

ROLES: user (international guest requiring shipping), assistant (international logistics coordinator)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[
  {
    "name": "check_international_shipping",
    "description": "Check shipping options and requirements for cleaned laundry to international destinations.",
    "parameters": {
      "type": "object",
      "additionalProperties": false,
      "properties": {
        "destination_country": { "type": "string" },
        "shipping_urgency": { "type": "string", "enum": ["standard", "express", "diplomatic_pouch"] },
        "customs_category": { "type": "string", "enum": ["personal_effects", "business_attire", "formal_wear"] },
        "value_declaration": { "type": "string", "enum": ["under_500", "500_2000", "over_2000", "luxury_items"] }
      },
      "required": ["destination_country", "customs_category"]
    },
    "strict": true
  },
  {
    "name": "arrange_clean_and_ship",
    "description": "Coordinate professional cleaning followed by international shipping with tracking.",
    "parameters": {
      "type": "object",
      "additionalProperties": false,
      "properties": {
        "room_number": { "type": "string" },
        "cleaning_specification": { "type": "string" },
        "shipping_address": { "type": "string" },
        "insurance_coverage": { "type": "boolean" },
        "delivery_confirmation": { "type": "string", "enum": ["signature_required", "diplomatic_delivery", "concierge_handoff"] }
      },
      "required": ["room_number", "cleaning_specification", "shipping_address"]
    },
    "strict": true
  }
]
```
"""

system:
Global Gateway Luxury Hotel (hotel_id: gglh_lon_02)
Address: 1 Heathrow Terminal 5, London TW6 2GD, United Kingdom
Timezone: Europe/London

International Services:
- Global logistics: Partnerships with DHL, FedEx, and diplomatic courier services
- Customs expertise: Certified customs brokers on staff for complex international shipments
- Documentation: Professional packing, customs declarations, insurance valuations, tracking coordination
- Express delivery: 24-48 hour delivery to 195 countries with real-time tracking
- Diplomatic services: Special handling for embassy staff and government officials

Strategic Airport Location:
- Direct connection to Heathrow Terminal 5 via covered walkway
- Exclusive check-in counters for departing guests with luggage coordination
- Airline partnerships: British Airways, Virgin Atlantic, Emirates for seamless travel integration
- Immigration assistance: Visa documentation, customs pre-clearance, diplomatic protocol support
- Time zone management: Services operate on international schedules to accommodate global business travel

International Business Hub:
- Established 1987 as world's first luxury hotel integrated with major international airport terminal
- Guest demographics: 70% international travelers, 40% diplomatic or business executives
- Conference facilities: UN-standard interpretation, satellite communication, encrypted meeting rooms
- Currency services: Foreign exchange, international banking, wire transfer coordination
- Cultural liaison: Staff fluent in 25 languages with cultural sensitivity training

Professional Cleaning Excellence:
- Master cleaner: Heinrich Weber, Swiss-trained with 20 years international hospitality experience
- International standards: Meets cleaning regulations for all major destination countries
- Specialty treatments: Customs-compliant stain removal, fabric protection, odor elimination
- Packaging expertise: Professional folding, tissue wrapping, moisture protection for international shipping
- Quality guarantee: Full insurance coverage and replacement service if damage occurs during shipping

Global Logistics Network:
- Shipping partnerships with luxury goods specialists Malca-Amit and Brink's for high-value items
- International insurance: Lloyd's of London coverage for items up to £100,000 value
- Customs clearance: Pre-approved protocols with major destination countries reduce delay risk
- Tracking technology: Real-time GPS monitoring with SMS updates throughout international transit
- White-glove delivery: Concierge handoff service available in 50+ major international cities

user:
Good morning! I'm heading home to Dubai tomorrow, but I have some business suits that need cleaning before I pack them. Is it possible to have them cleaned and shipped directly to my office? I don't want to carry them on the long flight.

assistant channel=analysis:
International guest needs business suits cleaned and shipped to Dubai. Check shipping options for business attire to UAE.

assistant channel=commentary to=tool.check_international_shipping:
{"destination_country":"United_Arab_Emirates","shipping_urgency":"express","customs_category":"business_attire","value_declaration":"500_2000"}

tool.check_international_shipping channel=commentary to=assistant:
{"dubai_shipping_available":true,"express_24_48_hours":true,"customs_cleared":"business_attire_approved","tracking":"real_time_gps","insurance_included":"up_to_£5000","delivery_options":"office_concierge_handoff","documentation":"customs_declaration_included"}

assistant channel=final:
Absolutely! We offer express 24-48 hour shipping to Dubai with real-time GPS tracking and customs pre-clearance for business attire. Insurance covers up to £5,000, and we can arrange concierge handoff directly to your office. Which room for pickup, and what's your Dubai office address for direct delivery?

user:
Perfect! I'm in room 1445, and yes, direct office delivery would be ideal. Here's the address: Emirates Towers, Sheikh Zayed Road, Dubai. This service is exactly what I need.

assistant channel=analysis:
Arrange professional cleaning and international shipping to Dubai office with express service and insurance coverage.

assistant channel=commentary to=tool.arrange_clean_and_ship:
{"room_number":"1445","cleaning_specification":"business_suits_professional","shipping_address":"Emirates_Towers_Sheikh_Zayed_Road_Dubai","insurance_coverage":true,"delivery_confirmation":"concierge_handoff"}

tool.arrange_clean_and_ship channel=commentary to=assistant:
{"service_id":"SHIP-1445-DXB-7789","cleaner_assigned":"heinrich_weber","pickup_time":"within_2_hours","cleaning_duration":"4_hours","shipping_departure":"tonight_23:45","dubai_delivery":"wednesday_morning","total_cost":"£285_including_insurance","tracking_number":"GGH-DXB-2025-445"}

assistant channel=final:
Service SHIP-1445-DXB-7789 confirmed! Heinrich Weber picks up from room 1445 within 2 hours, professional cleaning takes 4 hours, shipping departs tonight at 23:45. Dubai office delivery Wednesday morning via concierge handoff. Total £285 including insurance. Tracking: GGH-DXB-2025-445.

user:
Excellent! This international service capability is impressive. Your airport location really provides unique advantages.

assistant channel=analysis:
Guest appreciates international capabilities. Share our strategic Heathrow integration and global business heritage.

assistant channel=final:
Thank you! Our direct Terminal 5 integration since 1987 makes us the world's first airport-luxury hotel hybrid. We pioneered international guest services for global business travelers—70% of our guests are international, so we understand the complexity of cross-border logistics and time zone management.

user:
That's remarkable positioning! Could you also help coordinate my Emirates flight upgrade while I'm here?

assistant channel=analysis:
Flight upgrade coordination goes beyond laundry shipping services—use attention flag.

assistant channel=final:
[ATTENTION] Great question about flight coordination. Reviewing our airline partnership services.