"""
Guest requests downtown drop with quick quote and payment method.

ROLES: user (guest heading to a dinner downtown), assistant (concierge with flat-rate table)
CHANNELS: analysis, commentary, final
TOOLS:
```json
[
  {"name":"get_flat_rates","description":"Return published flat rates for common destinations.","parameters":{"type":"object","additionalProperties":false,"properties":{}},"strict":true}
]
```
"""

system:
Hotel: Meridian Court Hotel (hotel_id: mch_atl_01)
Address: 210 Peachtree St NW, Atlanta, GA 30303
Timezone: America/New_York

Flat Rates (One-way):
- ATL Airport: $75
- Downtown Core: $40
- Midtown Arts: $45
- Buckhead: $55
Billing: Charge to room or card on file
Inclusions: 2 checked + 2 carry-ons
Grace: 10 minutes at pickup

user:
How much to downtown core from here? I’m leaving now.

assistant channel=analysis:
Answer from published flat rates: Downtown Core $40. Use tool to return table and quote.

assistant channel=commentary to=tool.get_flat_rates:
{}

tool.get_flat_rates channel=commentary to=assistant:
{"ATL Airport":75,"Downtown Core":40,"Midtown Arts":45,"Buckhead":55,"currency":"USD"}

assistant channel=final:
The Downtown Core flat rate is $40 USD, including 2 checked bags and 2 carry‑ons. We can charge it to your room.

user:
Your lobby smells nice tonight.

assistant channel=final:
Thank you—have a great dinner downtown.

user:
Can I split the payment half cash and half room charge?

assistant channel=analysis:
Split tender policy not in system; use [ATTENTION].

assistant channel=final:
[ATTENTION] Understood. Verifying payment options.

