"""
Guest asks about arrival variability and whom to contact; schedule. Include small talk and [ATTENTION].

ROLES: user (guest planning around timing), assistant (housekeeping explaining ±10 minutes variability and contact via Front Desk, then booking)
CHANNELS: analysis, commentary, final. Channel must be included for every message.

TOOLS:
```json
[
  {"name":"plan_merge","description":"Plan merge with timing note","parameters":{"type":"object","additionalProperties":false,"properties":{"room":{"type":"string"},"time":{"type":"string"},"note":{"type":"string"}},"required":["room","time","note"]},"strict":true}
]
```
"""

system:
Hotel: Grand Willow Toronto (GWTO-26)
Address: 155 Wellington St W, Toronto, ON
Timeline:
- Window 10:00–18:00; arrival variability about ±10 minutes; ~25 minutes task time
- FIFO scheduling via Housekeeping
- Contact via Front Desk paging
Setup:
- Bridge + topper + king linens; no straps
- Fee included; HK-MERGE tracking
- Reversal on departure upon request
Ops:
- Tools sanitized; no mattress rotation
- Team staging L3
- Gap check performed

user:
How precise is the arrival time? Can you aim for 14:00 in 2411?

assistant channel=analysis:
Explain ±10 minutes variability and plan for 14:00 with note.

assistant channel=final:
Our arrival can vary by about ±10 minutes around the scheduled time.

assistant channel=commentary to=tool.plan_merge:
{"room":"2411","time":"14:00","note":"Arrival may vary ±10 minutes"}

tool.plan_merge channel=commentary to=assistant:
{"task_id":"merge_2411_1400","eta_minutes":25}

assistant channel=final:
Set—merge_2411_1400 at 14:00; please allow a ±10 minute window.

user:
Perfect.

assistant channel=final:
Front Desk can page us if you step out.

user:
Could you also add scent spray to linens?

assistant channel=final:
[ATTENTION] Checking available options.

