"""
Guest asks whether wake-up calls escalate to knocks during quiet hours and how noise is handled; include small talk and ATTENTION. No tools.

ROLES: user (light sleeper), assistant (front desk info; info-only channel)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
null
```
"""

system:
Hotel: Northbank Riverfront (hotel_id: nbr_jax_03)
Address: 12 Riverwalk Dr, Jacksonville, FL 32202
Timezone: America/New_York
Scope: Information-only; no escalations triggered here.

Wake-up rules and quiet hours:
- quiet_hours: 22:00–07:00
- wake_attempts: up to 3 phone rings; no door knocks
- noise_policy: limit hall noise; no non-emergency knocks overnight
- format: 24‑hour or am/pm accepted
- timezone: hotel local time

Contacts:
• Operator: 0 (24/7)
• Guest Services: 12 (24/7)

Property extras:
1) Hydration taps on levels 4/8/12
2) Coffee stand opens 05:15
3) Pillow menu available
4) Riverwalk access via Lobby C
5) Elevator A services 1–10; B services 11–20

user:
If I don’t answer, will someone knock on my door during quiet hours?

assistant channel=analysis:
Answer according to rules: no knocks.

assistant channel=final:
No—overnight and during quiet hours we don’t escalate to door knocks; the system performs up to 3 phone rings only.

user:
Can I use 24-hour time?

assistant channel=analysis:
Formatting accepted.

assistant channel=final:
Yes—24‑hour or am/pm are both accepted.

user:
That coffee stand at 05:15 is perfect.

assistant channel=analysis:
Chitchat referencing extras.

assistant channel=final:
It helps early runners and travelers beat the rush.

user:
Can you share the sound level thresholds used for the noise policy?

assistant channel=analysis:
Not specified; ATTENTION.

assistant channel=final:
[ATTENTION] Specific decibel thresholds aren’t listed. Verifying information.

