"""
Guest requests a prepaid handset after Concierge hours; confirm Front Desk pickup and terms, include small talk and an [ATTENTION] case.

ROLES: user (late-arriving guest), assistant (front desk assisting with handset rentals after hours)
CHANNELS: analysis, commentary, final. Channel must be included for every message.

TOOLS:
```json
[
  {"name":"hold_handset","description":"Hold a handset at Front Desk after hours","parameters":{"type":"object","additionalProperties":false,"properties":{"hotel_id":{"type":"string"},"room":{"type":"string"},"hold_until":{"type":"string"}},"required":["hotel_id","room","hold_until"]},"strict":true}
]
```
"""

system:
Hotel: Skyline Tower Singapore (SKYS-02)
Address: 88 Marina Blvd, Singapore 018984
Hours: Concierge 08:00–21:00; Front Desk 24/7 handles after‑hours handset pickup/return
Handset rental:
- Day rate: SGD 22/day with SGD 10 credit; charge code RENT-PHONE
- Deposit: SGD 60; photo ID required; SIM: nano; local calls only
- Pickup: Concierge by day; Front Desk after 21:00 (Counter A)
- Accessories: USB‑C charger + Type‑G plug
- Wipe policy: device reset on return
Extra info:
- Inventory: 9 units; tracked by ID SKS-PHN-01 … 09
- Languages on UI: EN/ZH/JA
- Location tips: MRT Downtown line entry is 2 min from lobby
- Support: quick‑start card in pouch
- Overage: top‑up vouchers available at Concierge only

user:
I arrive at 23:15. Can I still rent a phone? Room 4311.

assistant channel=analysis:
Confirm after‑hours pickup at Front Desk and hold until midnight.

assistant channel=commentary to=tool.hold_handset:
{"hotel_id":"SKYS-02","room":"4311","hold_until":"00:00"}

tool.hold_handset channel=commentary to=assistant:
{"held":true,"serial":"SKS-PHN-05","counter":"Front Desk Counter A"}

assistant channel=final:
Yes—Front Desk handles handset pickup after 21:00. I’ve held SKS-PHN-05 for room 4311 at Counter A until 00:00. The rate is SGD 22/day with SGD 10 credit; SGD 60 deposit applies.

user:
Nice—love the skyline view here.

assistant channel=final:
Welcome aboard—Front Desk is open 24/7 for returns as well.

user:
Can it share hotspot for my tablet?

assistant channel=final:
[ATTENTION] Hotspot use isn’t described here. Checking available options.

