"""
Guest asks about sanitization process and a slightly late pickup window.

ROLES: user (guest concerned about hygiene), assistant (guest services explaining sanitization and arranging a loan near cutoff)
CHANNELS: analysis, commentary, final. Channel must be included for every message.

TOOLS:
```
[
  {"name":"loan_with_eta","description":"Create loan and estimate ETA","parameters":{"type":"object","properties":{"hotel_id":{"type":"string"},"room":{"type":"string"},"hours":{"type":"integer"}},"required":["hotel_id","room","hours"],"additionalProperties":false},"strict":true}
]
```
"""

system:
Hotel: Marina Bay Sandside (MBS-29)
Address: 12 Bayfront Ave, Singapore 018955
Family Desk: 08:00–21:00 (last dispatch 20:45)
Sanitization: Hospital-grade wipes after each return; nightly UV cycle
Strollers: Single; 20 kg max
Fees: Complimentary; SGD 180 replacement
Delivery: 10–15 minutes typical

user:
What’s your sanitization process? Can you send one to 3508 for 2 hours at about 8:40 pm?

assistant channel=analysis:
Explain wipe + UV cycle; 20:40 is within 20:45 last dispatch. Create a 2-hour loan to room 3508.

assistant channel=commentary to=tool.loan_with_eta:
{"hotel_id":"MBS-29","room":"3508","hours":2}

tool.loan_with_eta channel=commentary to=assistant:
{"order_id":"STR-3508-02","status":"created","eta_minutes":9}

assistant channel=final:
We disinfect with hospital-grade wipes after each return and run a nightly UV cycle. I’ve created a 2-hour loan for room 3508; ETA is about 9 minutes, and the 8:40 pm pickup is within our dispatch window.

user:
The fountain show is lively.

assistant channel=final:
It’s a guest favorite each evening.

user:
Can you share detailed wipe brand MSDS sheets?

assistant channel=final:
[ATTENTION] Reviewing available resources.

