"""
Guest with accessibility needs reports specialized equipment malfunction requiring immediate attention and accessibility-compliant repair service.

ROLES: user (guest with accessibility needs reporting equipment issues), assistant (front desk coordinating accessibility-compliant repair with specialized support)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Hotel: Accessible Excellence Resort Miami (AERM-26)
Address: 2000 Ocean Drive, Miami Beach, FL 33139
Engineering Hours: 6:00-22:00; Accessibility Support: 24/7

Accessibility Equipment:
- Mobility Aids: Wheelchair-accessible features, grab bars, accessible doorways, ramps
- Visual Aids: Braille signage, audio announcements, tactile indicators, high-contrast displays
- Hearing Aids: Visual fire alarms, vibrating alerts, TTY devices, hearing loop systems
- Adaptive Technology: Voice-activated controls, large-button interfaces, screen readers
- Safety Features: Emergency evacuation equipment, accessible emergency exits, assistance systems
- Compliance: ADA standards, accessibility certifications, specialized maintenance protocols

Accessibility Support:
- Specialized Technicians: Certified accessibility equipment technicians, ADA compliance experts
- Priority Response: Accessibility issues receive priority dispatch, 5-15 minute response time
- Equipment Standards: Medical-grade equipment, specialized tools, accessibility-compliant parts
- Training: Staff trained in accessibility equipment operation, emergency procedures, guest assistance
- Documentation: Accessibility compliance records, equipment maintenance logs, safety certifications
- Emergency Protocols: Specialized emergency procedures, accessibility evacuation plans, medical support

user:
無障礙設備有問題，輪椅通道門無法自動開啟，緊急按鈕也不工作。房間是無障礙套房2108。

assistant channel=analysis:
用戶報告無障礙設備故障，包括輪椅通道門和緊急按鈕問題。我需要提供無障礙合規維修服務，包含專業支持。

assistant channel=final:
我們為無障礙設備問題提供優先維修服務。認證無障礙設備技術人員將在5-15分鐘內到達，處理輪椅通道門和緊急按鈕問題。我們遵循ADA標準和無障礙認證要求，使用醫療級設備和專業工具。所有維修均符合無障礙合規協議。

user:
技術人員有無障礙設備認證嗎？

assistant channel=analysis:
用戶詢問技術人員認證，系統信息提到認證無障礙設備技術人員和ADA合規專家。

assistant channel=final:
是的，我們的技術人員具有認證無障礙設備技術人員資格和ADA合規專家認證，確保所有維修符合無障礙標準。

user:
可以安排無障礙顧問服務嗎？

assistant channel=analysis:
用戶詢問無障礙顧問服務，這超出了維修服務的範圍，需要使用[ATTENTION]標記。

assistant channel=final:
[ATTENTION] 了解您對無障礙顧問服務的需求。正在查看可用選項。

user:
無障礙套房的設施很完善。

assistant channel=final:
很高興您對無障礙套房的設施滿意。我們的無障礙支持團隊24小時待命，可以為您提供更多無障礙服務。