Metadata-Version: 2.1
Name: odoo-addon-maintenance_helpdesk_mgmt
Version: 18.0.1.1.0
Requires-Python: >=3.10
Requires-Dist: odoo-addon-helpdesk_mgmt==18.0.*
Requires-Dist: odoo==18.0.*
Summary: Allows you to link Helpdesk Tickets with maintenance requests
Home-page: https://github.com/OCA/maintenance
License: AGPL-3
Author: Tecnativa, Odoo Community Association (OCA)
Author-email: support@odoo-community.org
Classifier: Programming Language :: Python
Classifier: Framework :: Odoo
Classifier: Framework :: Odoo :: 18.0
Classifier: License :: OSI Approved :: GNU Affero General Public License v3
Description-Content-Type: text/x-rst

.. image:: https://odoo-community.org/readme-banner-image
   :target: https://odoo-community.org/get-involved?utm_source=readme
   :alt: Odoo Community Association

===================================
Maintenance Request Helpdesk Ticket
===================================

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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
    :target: https://odoo-community.org/page/development-status
    :alt: Beta
.. |badge2| image:: https://img.shields.io/badge/license-AGPL--3-blue.png
    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
    :alt: License: AGPL-3
.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fmaintenance-lightgray.png?logo=github
    :target: https://github.com/OCA/maintenance/tree/18.0/maintenance_helpdesk_mgmt
    :alt: OCA/maintenance
.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
    :target: https://translation.odoo-community.org/projects/maintenance-18-0/maintenance-18-0-maintenance_helpdesk_mgmt
    :alt: Translate me on Weblate
.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
    :target: https://runboat.odoo-community.org/builds?repo=OCA/maintenance&target_branch=18.0
    :alt: Try me on Runboat

|badge1| |badge2| |badge3| |badge4| |badge5|

This module allows to link maintenance requests with helpdesk tickets.

**Table of contents**

.. contents::
   :local:

Usage
=====

From Maintenance Requests

1. Navigate to **Maintenance > Maintenance Requests**
2. Open an existing maintenance request or create a new one
3. In the maintenance request form, you'll find a tab for **Helpdesk
   Tickets**
4. Use this tab to link one or more helpdesk tickets to the maintenance
   request
5. Select existing tickets or create new ones directly from this
   interface

From Helpdesk Tickets

1. Navigate to **Helpdesk > Tickets**
2. Open a helpdesk ticket
3. If the ticket is linked to maintenance requests, you'll see a
   **Maintenance** smart button in the top-right area
4. Click the smart button to view all linked maintenance requests
5. The button shows the count of associated maintenance requests

Bug Tracker
===========

Bugs are tracked on `GitHub Issues <https://github.com/OCA/maintenance/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us to smash it by providing a detailed and welcomed
`feedback <https://github.com/OCA/maintenance/issues/new?body=module:%20maintenance_helpdesk_mgmt%0Aversion:%2018.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.

Do not contact contributors directly about support or help with technical issues.

Credits
=======

Authors
-------

* Tecnativa

Contributors
------------

- Tecnativa

  - Christian Ramos

Maintainers
-----------

This module is maintained by the OCA.

.. image:: https://odoo-community.org/logo.png
   :alt: Odoo Community Association
   :target: https://odoo-community.org

OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.

This module is part of the `OCA/maintenance <https://github.com/OCA/maintenance/tree/18.0/maintenance_helpdesk_mgmt>`_ project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
