Field Engineer Onboarding

Welcome to the field team. This note collects the things new engineers ask most.

Warranty Basics

The 2025 policy raised the coverage period to 36 months and shortened the claim window. Always check the shipping date to know which policy applies.

Common Codes

WR-2201 is a surge; WR-2205 is a sensor bus fault fixed by P-40; WR-3101 is a motor overcurrent, and if it appears right after WR-2201 treat it as the same incident.

Tools

You need a torque driver, an ESD strap and a magnetic tray. Torque for M5 cover screws is 3 Nm.
