---
title: "Contextual inquiry"
source: 18F Guides
source_url: https://github.com/18F/guides
licence: CC0-1.0
domain: engineering
subdomain: 18f-guides
date_added: 2026-04-25
---

## How to do it{#how-contextual-inquiry}

1. With permission from a supervisor and from the participant, schedule a time to watch a typical work activity and record data.
1. While observing, ask the participant to act normally. Pretend you're a student learning how to do the job. Ask questions to help you understand what the person is doing and why.
1. At the end of the session, explain what you have learned and check for errors.
1. Immediately after, write up your notes.

<section class="method--section method--section--18f-example" markdown="1" >

## Example{#ex-contextual-inquiry}

A pair of 18F team members visited two Department of Labor/Wage Hour Division investigators as they interviewed home health care workers who were subject to unpaid overtime and other infractions. Since it was a sensitive subject, the 18F team did not question the health care workers directly, but instead asked the investigators clarifying questions in private. 18F staff also made sure that photos did not include faces.

</section>

<section class="method--section method--section--additional-resources" markdown="1" >

## Additional resources{#add-contextual-inquiry}

- [Observational research: 5 tips for improving your approach - GOV.UK](https://hodigital.blog.gov.uk/2019/01/18/observational-research-5-tips-for-improving-your-approach){.usa-link .usa-link--external}

</section>

<section class="method--section method--section--government-considerations" markdown="1" >

## Government considerations{#con-contextual-inquiry}

No PRA implications, if done properly. Contextual interviews should be non-standardized, conversational, and based on observation. The PRA explicitly exempts direct observation and non-standardized conversation, 5 CFR 1320.3(h)3. See the methods for
[Recruiting]({{ "/methods/fundamentals/recruiting/" | url }}) and [Privacy]({{ "/methods/fundamentals/privacy/" | url }}) for more tips on taking input from the public.

For internal folks, get permission from the right level of management. If participants could be under union agreements, contact the agency's labor relations team.
</section>
