---
title: "Customer Support Agent"
source: Panaversity Learn Agentic AI
source_url: https://github.com/panaversity/learn-agentic-ai
licence: Apache-2.0
domain: agentic-ai
subdomain: panaversity-agentic
date_added: 2026-04-25
---

# Customer Support Agent

https://github.com/NirDiamant/GenAI_Agents/blob/main/all_agents_tutorials/customer_support_agent_langgraph.ipynb

An intelligent customer support agent using LangGraph categorizes queries, analyzes sentiment, and provides appropriate responses or escalates issues, automating initial stages of customer interaction for improved efficiency and satisfaction.

Utilizes LangGraph to create a workflow combining state management, query categorization, sentiment analysis, and response generation. The system uses TypedDict for state management and implements conditional routing based on query characteristics.

You are going to take this base project and enhance it's functionality.

Note: You are free to use any other LLM APIs as well.
