## What works well

Since adopting OpenTelemetry in production, the team's experience has been very
positive.

> "It genuinely has been quite pain-free," Neil reflected.

The flexibility stands out as the collector's greatest strength.

> "Everything that we've set out to do, we've been able to actually deliver. I
> think that speaks to how flexible it is," Neil explained.

Other highlights include the OTLP protocol providing vendor independence through
simple configuration, clear and well-organized release notes, and community
responsiveness when team members discovered and contributed fixes for a memory
leak in a collector component.