## Plus de ressources

La fièvre de la pensée conceptuelle peut s&#39;emparer facilement de nous. Heureusement, il existe une foule de ressources à explorer en matière de conception de services.

Ces ressources vont de la pensée conceptuelle comme champ d&#39;activité général jusqu&#39;aux méthodes et outils précis utilisés dans la conception de services.

### Pensée conceptuelle

- [This is Service Design Thinking](http://thisisservicedesignthinking.com/)
- [Don&#39;t Make Me Think, Revisited: A Common Sense Approach to Web Usability](https://www.sensible.com/dmmt.html)
- [The Design of Everyday Things](https://www.jnd.org/books/design-of-everyday-things-revised.html)
- [Designing for the Digital Age: How to Create Human-Centered Products and Services](https://www.goodreads.com/book/show/3880458-designing-for-the-digital-age)

### Recherche utilisateur

- [Interviewing Users: How to Uncover Compelling Insights](https://www.portigal.com/Books/interviewing-users/)
- [Just Enough Research](https://www.goodreads.com/book/show/17236175-just-enough-research)
- [Interviewing for Research: A Pocket Guide to Design Research](http://trvrs.co/book)
- [The Moderator&#39;s Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research](http://www.modsurvivalguide.org/)

### Personas

- [The User Is Always Right: A Practical Guide to Creating and Using Personas for the Web](https://www.goodreads.com/book/show/675650.The_User_Is_Always_Right)

### Tests d&#39;utilisation

- [Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems](http://www.sensible.com/rsme.html)
- [Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests](https://www.goodreads.com/book/show/30821309-handbook-of-usability-testing)
- [Moderating Usability Tests: Principles and Practices for Interacting](https://www.goodreads.com/book/show/2385738.Moderating_Usability_Tests)

### Prototypage

- [Paper Prototyping: The Fast and Easy Way to Design and Refine User Interfaces](https://www.goodreads.com/book/show/941372.Paper_Prototyping)
- [Prototyping: A Practitioner&#39;s Guide](https://www.goodreads.com/book/show/7130678-prototyping)
- [The Ultimate Guide to Prototyping](https://www.uxpin.com/studio/ebooks/guide-to-prototyping/)

### Autres ressources gouvernementales

- [Australia Digital Transformation Agency](https://www.dta.gov.au/standard/service-design-and-delivery-process/)
- [GOV.UK Service Manual](https://www.gov.uk/service-manual)
- [New Zealand Government Web Toolkit](https://webtoolkit.govt.nz/guidance/service-design/tools/personas/)
- [18F Method Cards](https://methods.18f.gov/decide/personas/)
- [Usability.gov](https://www.usability.gov/)
- [Service Design in British Columbia](http://www2.gov.bc.ca/gov/content/about-gov-bc-ca/service-design)

Vous remarquez des oublis flagrants qui devraient être ajoutés à cette liste? Faites-nous-en part à l&#39;adresse [digital.standard@ontario.ca](mailto:digital.standard@ontario.ca)