{{ agent.get_full_name }},
{% trans "A support ticket has been assigned to you." %}
| {% trans "Reference:" %} | {{ ticket.reference }} |
| {% trans "Subject:" %} | {{ ticket.subject }} |
| {% trans "Priority:" %} | {{ ticket.get_priority_display }} |
| {% trans "Status:" %} | {{ ticket.get_status_display }} |
| {% trans "Department:" %} | {{ ticket.department.name }} |
{% trans "Description:" %}
{{ ticket.description|truncatewords:50 }}
{% trans "Please review and respond to this ticket at your earliest convenience." %}