Escalations
Every path by which this desk pulls a human in — and whether each one currently works
Wake escalations · human-rung ledger
queued = only this page has seen it
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Waiting on you
an agent asked a question and is holding for the answer
Meeting escalation ledger
every row ever raised, engine notes included — history, not a queue
meeting console →
Unroutable demands
work no enabled role has the capability to take
Channels
the outbox is always listed: with nothing registered, it is the only delivery