Metadata-Version: 2.1
Name: odoo-addon-helpdesk_ticket_close_inactive
Version: 16.0.1.0.0.4
Summary: Helpdesk Ticket Close Inactive
Home-page: https://github.com/OCA/helpdesk
Author: APSL-Nagarro, Odoo Community Association (OCA)
Author-email: support@odoo-community.org
License: AGPL-3
Classifier: Programming Language :: Python
Classifier: Framework :: Odoo
Classifier: Framework :: Odoo :: 16.0
Classifier: License :: OSI Approved :: GNU Affero General Public License v3
Classifier: Development Status :: 3 - Alpha
Requires-Python: >=3.10
Requires-Dist: odoo-addon-helpdesk-mgmt<16.1dev,>=16.0dev
Requires-Dist: odoo<16.1dev,>=16.0a

==============================
Helpdesk Ticket Close Inactive
==============================

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.. |badge1| image:: https://img.shields.io/badge/maturity-Alpha-red.png
    :target: https://odoo-community.org/page/development-status
    :alt: Alpha
.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
    :alt: License: AGPL-3
.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
    :target: https://github.com/OCA/helpdesk/tree/16.0/helpdesk_ticket_close_inactive
    :alt: OCA/helpdesk
.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
    :target: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_ticket_close_inactive
    :alt: Translate me on Weblate
.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
    :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=16.0
    :alt: Try me on Runboat

|badge1| |badge2| |badge3| |badge4| |badge5|

Adds an option to configure a cron job that automatically closes
inactive helpdesk tickets after a specified number of days, set in the
helpdesk team settings. Sends notification emails to the customer
(partner) and assigned team members, providing a warning after an
initial period of inactivity and a final closure notification when the
maximum inactivity period is reached.

.. IMPORTANT::
   This is an alpha version, the data model and design can change at any time without warning.
   Only for development or testing purpose, do not use in production.
   `More details on development status <https://odoo-community.org/page/development-status>`_

**Table of contents**

.. contents::
   :local:

Configuration
=============

To configure this module, you need to:

- Go to Helpdesk > Settings > Teams.
- Select a team.
- Enable 'Automatic closure of inactive tickets' option.
- Set number of days to be reached before send a warning notification to
  the partner.
- Set warning email template or use the one provided by default.
- Set number of days to be reached before closing ticket.
- Set closing email template or use the one provided by default.
- Set stages to be filtered on the domain to execute action.

Bug Tracker
===========

Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us to smash it by providing a detailed and welcomed
`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_ticket_close_inactive%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.

Do not contact contributors directly about support or help with technical issues.

Credits
=======

Authors
-------

* APSL-Nagarro

Contributors
------------

- ``APSL-Nagarro <https://apsl.tech>``\ \_:

  - Miquel Alzanillas miquel.alzanillas@nagarro.com

Maintainers
-----------

This module is maintained by the OCA.

.. image:: https://odoo-community.org/logo.png
   :alt: Odoo Community Association
   :target: https://odoo-community.org

OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.

.. |maintainer-miquelalzanillas| image:: https://github.com/miquelalzanillas.png?size=40px
    :target: https://github.com/miquelalzanillas
    :alt: miquelalzanillas

Current `maintainer <https://odoo-community.org/page/maintainer-role>`__:

|maintainer-miquelalzanillas| 

This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/16.0/helpdesk_ticket_close_inactive>`_ project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
