Document ID: DOC-07
Title: Treasury collection and dispute procedure
Date: 2026-08-01

Unpaid balances with disputed delivery or incomplete supporting records must be referred to the receivables analyst. Do not issue a credit note or change an invoice based solely on a customer's email. A collection estimate without a written payment date should remain labelled as unconfirmed.

This procedure describes internal handling rules. It does not resolve any customer-specific dispute.
